J Korean Crit Care Nurs.  2019 Oct;12(3):24-34. 10.0000/jkccn.2019.12.3.24.

Resilience as a Moderator and Mediator of the Relationship between and Emotional Labor and Job Satisfaction among Nurses working in ICUs

Affiliations
  • 1Registered Nurse, Inje University Haeundae Paik Hospital, Korea.
  • 2Professor, Department of Nursing, Institute of Health Science, Inje University, Korea.
  • 3Assistant Professor, Department of Nursing, Kyungnam College of Information & Technology, Korea. Parkhj@eagle.kit.ac.kr

Abstract

PURPOSE
The purpose of this study was to identify the moderating and mediating effects of resilience in the relationship between emotional labor and job satisfaction among nurses working in intensive care units (ICUs). METHOD: The participants were 144 ICU nurses from three university hospitals. Data were collected using structured questionnaires and analyzed by t-test, ANOVA, Scheffé test, Pearson correlation coefficients, and multiple regression analysis, using SPSS 25.0. The mediating effect of resilience in the relationship between emotional labor and job satisfaction was analyzed by multiple regression analysis according to Baron and Kenny's procedure.
RESULTS
Statistically significant negative correlations were found between emotional labor and resilience (r=−.21, p<.014) and between emotional labor and job satisfaction (r=−.34, p<.001). A significant positive correlation was found between resilience and job satisfaction (r=.31 p<.001). A partial mediating effect by resilience was found between emotional labor and job satisfaction (Z=−2.11, p =.034), but no moderating effect was found.
CONCLUSION
To improve the job satisfaction of ICU nurses, evaluation of their emotional labor, resilience, and interventions are necessary to alleviate emotional labor and improve resilience.

Keyword

Intensive care unit; Emotional labor; Resilience; Job satisfaction

MeSH Terms

Hospitals, University
Intensive Care Units
Job Satisfaction*
Methods
Negotiating
Full Text Links
  • JKCCN
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
Copyright © 2022 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr