J Korean Acad Psychiatr Ment Health Nurs.  2021 Sep;30(3):209-219. 10.12934/jkpmhn.2021.30.3.209.

The Moderating Effects of Self-esteem and Ego-resilience on the Relationship between Emotional Labor, Depressive Symptom, and Job Satisfaction in Nurses

• Kim T
• Han KS

• KMID: 2520889
• DOI: http://doi.org/10.12934/jkpmhn.2021.30.3.209

Abstract

Purpose
The purpose of this study is to identify that emotional labor has effect on depressive symptom, job satisfaction, and moderating effect of self-esteem and ego-resilience of nurses.
Methods
Data were collected by questionnaires from 224 nurses university hospitals from May 8 to May 19, 2017, analyzing by hierarchical multiple regression.
Results
There was a significant positive correlation with emotional labor and depressive symptom. Also emotional labor was significant negative correlation with job satisfaction, self-esteem, and ego-resilience. Ego-resilience had a moderating effect that emotional labor affected depressive symptom and job satisfaction.
Conclusion
In this study, Ego-resilience were found to have a significant moderating effect in relation to emotional labor, depressive symptom, and job satisfaction. Therefore, it's needed to consider the ego-resilience when developing emotional labor management program of nurses.

Keyword

Emotion; Depression; Job satisfaction; Self concept; Psychological resilience; 감정노동, 우울 증상, 직무만족도, 자아존중감, 자아탄력성