Korean J Occup Health Nurs.  2015 Nov;24(4):331-339. 10.5807/kjohn.2015.24.4.331.

The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses

• Han HY
• Lee JY
• Jang I

• KMID: 2131543
• DOI: http://doi.org/10.5807/kjohn.2015.24.4.331

Abstract

PURPOSE
The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses.
METHODS
Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0.
RESULTS
The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001).
CONCLUSION
The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.

Keyword

Emotional labor; Job satisfaction; Social support; Nurse

MeSH Terms

Job Satisfaction*