J Korean Acad Fundam Nurs.  2013 May;20(2):157-167.

Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses

• Kim JH
• Lee YM
• Joung HY
• Choo HS
• Won SJ
• Kwon SY
• Bae HJ
• Ahn HK
• Kim EM
• Jang HJ

Abstract

PURPOSE
The purpose of this study was to investigate the effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses.
METHODS
Participants were 123 clinical nurses and data were collected from October to December, 2011 and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and multiple regression with SPSS 18.0.
RESULTS
A positive correlation was found between job stress and emotional labor. Emotional labor showed a significant negative correlation with emotional intelligence and social support, whereas a positive correlation was found between emotional intelligence and social support. The strongest predictor of job stress was emotional labor. In addition, institution satisfaction (dissatisfaction) and the reason for selecting the job (opportunities for service) accounted for 21% of variance in job stress.
CONCLUSION
The results of this study suggest that it is important to manage emotional labor as well as to improve job satisfaction in order to reduce job stress in clinical nurses.

Keyword

Nurse; Emotions; Emotional intelligence; Social support; Stress

MeSH Terms

Emotional Intelligence
Job Satisfaction