J Korean Acad Nurs Adm.  2012 Sep;18(3):271-280. 10.11111/jkana.2012.18.3.271.

Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses

Affiliations
  • 1College of Nursing, Washington University, USA.
  • 2Red Cross College of Nursing, Chung-Ang University, Korea. yhyom@cau.ac.kr

Abstract

PURPOSE
The purpose of this study was to identify the effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses.
METHODS
The sample for this study consisted of 382 nurses from four hospitals located in Seoul or Gyunggi Province. Data were analyzed using frequency, percentage, mean, standard deviation, t-test, ANOVA, Scheffe test, Pearson Correlation, Hierarchical Multiple Regression, and Path Analysis.
RESULTS
It was found that: (a) emotional labor had a positive effect on burnout, while social support and emotional intelligence had negative effects on burnout; (b) social support and emotional intelligence moderated the relationship between emotional labor and burnout, and (c) social support mediated the relationship between emotional labor and burnout, whereas emotional intelligence did not.
CONCLUSION
The results of the study indicate that high levels of support had a buffering effect and mitigated the negative effects of the emotional labor on burnout. Therefore, strategies to enhance social support for nurses are needed and further research needs to be done to refine this study.

Keyword

Emotional intelligence; Social support; Emotion; Burnout

MeSH Terms

Emotional Intelligence
Full Text Links
  • JKANA
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
    DB Error: unknown error