J Korean Acad Nurs.  2019 Jun;49(3):307-316. 10.4040/jkan.2019.49.3.307.

Psychosocial Well-Being of Clinical Nurses Performing Emotional Labor: A Path Analytic Model Approach

• Lee Y
• Kim H

• KMID: 2451298
• DOI: http://doi.org/10.4040/jkan.2019.49.3.307

Abstract

PURPOSE
This study was conducted to investigate the influence of emotional expressivity, emotional intelligence, affectivity, job autonomy, social support, and emotional labor on clinical nurses' individual well-being and to provide guidelines for interventions and strategies for its improvement.
METHODS
The sample consisted of 207 nurses recruited from a general hospital in Korea. The participants completed a structured self-report questionnaire comprising measures of emotional expressivity, emotional intelligence, positive affectivity, negative affectivity, job autonomy, supervisor support, coworker support, deep acting, surface acting, emotional exhaustion, and job satisfaction. Data were analyzed using SPSS statistics 22.0 and AMOS 22.0.
RESULTS
The final model was a good fit for the data based on the model fit indices. In the path analysis, surface acting, negative affectivity, supervisor support, and coworker support had statistically significant effects on emotional exhaustion, explaining 29.0% of the variance. Deep acting, emotional exhaustion, positive affectivity, and emotional intelligence had statistically significant effects on job satisfaction, explaining 43.0% of the variance.
CONCLUSION
Effective strategies to improve clinical nurses' individual well-being should focus on surface acting, deep acting, affectivity, social support, and emotional intelligence. The results of this study can be utilized as base data to manage emotional labor and improve clinical nurses' individual well-being.

Keyword

Emotions; Nurses; Emotional Intelligence; Social Support; Job Satisfaction

MeSH Terms

Emotional Intelligence
Hospitals, General
Job Satisfaction
Korea

Figure

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  Figure 1. Conceptual framework.

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  Figure 2. Path diagram of the modified model.

Reference

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