J Korean Acad Nurs.  2019 Jun;49(3):286-297. 10.4040/jkan.2019.49.3.286.

The Effect of Nurse's Emotional Labor on Turnover Intention: Mediation Effect of Burnout and Moderated Mediation Effect of Authentic Leadership

• Na SY
• Park H

• KMID: 2451296
• DOI: http://doi.org/10.4040/jkan.2019.49.3.286

Abstract

PURPOSE
To investigate the effect of nurses' emotional labor on their turnover intention that was mediated by burnout and to examine the moderated mediation effect of authentic leadership.
METHODS
A total of 227 nurses working at two general hospitals in Seoul were recruited from March 21 to May 6 in 2016. Emotional labor including surface acting and deep acting; burnout factors such as emotional exhaustion and personal accomplishment; and turnover intention were assessed. The data were analyzed using SPSS 22.0 and SPSS PROCESS macro.
RESULTS
Surface acting significantly increased emotional exhaustion and reduced personal accomplishment. Deep acting significantly increased personal accomplishment. Emotional exhaustion significantly increased turnover intention. Conversely, personal accomplishment significantly reduced turnover intention. Surface acting had an indirect effect on turnover intention that was mediated by emotional exhaustion. Deep acting had an indirect effect on turnover intention that was mediated by personal accomplishment. Authentic leadership had a moderated mediation effect on the relationship between surface acting and turnover intention that was mediated by emotional exhaustion.
CONCLUSION
The findings of this study indicate that the establishment of strong authentic leadership by head nurses would help nurses reduce their burnout and turnover intention. Conducting intervention studies would be also important to promote better work environments that would enable nurses to fortify the positive aspect of emotional labor and to reduce their burnout levels.

Keyword

Nurses; Leadership; Burnout, Professional; Emotions; Personnel Turnover

MeSH Terms

Burnout, Professional
Hospitals, General
Humans
Intention*
Leadership*
Negotiating*
Nursing, Supervisory
Personnel Turnover
Seoul

Figure

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  Figure 1. Conceptual framework of this study.

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  Figure 2. Moderated mediation model testing the indirect effect of emotional labor on turnover intention through burnout moderated by authentic leadership.

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  Figure 3. Conditional effect of surface acting on turnover intention mediated by emotional exhaustion according to authentic leadership level.

Reference

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