J Korean Acad Nurs Adm.  2019 Mar;25(2):136-145. 10.11111/jkana.2019.25.2.136.

The Moderating Effect of Social Support on the Relationship between Emotional Labor and Nursing Performance in General Hospital

• Park HS
• Yoo YG

• KMID: 2442594
• DOI: http://doi.org/10.11111/jkana.2019.25.2.136

Abstract

PURPOSE
The present study was conducted to determine the influence of social support on the relationship between emotional labor and nursing performance of general hospital nurses.
METHODS
Data collection was conducted at three general hospitals in Jeollabuk-do from August 10 to 25, 2017. Collected questionnaires (188 nurses) were analyzed based on percentages, means, SD, t-test, ANOVA, Scheffé, Pearson correlation analysis, and moderated regression analysis using SPSS Statistics 24.0 software.
RESULTS
Social support was found to moderate the influence of nurses' emotional labor on nursing performance. That is, high level of social support can reduce the negative effect of emotional labor on nursing performance.
CONCLUSION
Based on findings in the present study, it can be said that establishing positive organizational culture through harmonious social support at the work site is necessary to improve nursing performance. In addition, measures to effectively improve social support need to be explored and practiced at the work site. Efforts should be made to come up with strategies to properly cope with and overcome emotional labor. The results of this study suggest the scope for further research to identify additional variables that moderate or mediate the relationship between emotional labor and nursing performance.

Keyword

Emotional labor; Nursing performance; Social support

MeSH Terms

Data Collection
Hospitals, General*
Jeollabuk-do
Nursing*
Organizational Culture
Workplace

Reference

1. Han HY, Lee JY, Jang IS. The moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Korean Journal of Occupational Health Nursing. 2015; 24(4):331–339. DOI: 10.5807/kjohn.2015.24.4.331.

2. Park JH, Chung SK. Influence of emotional labor, communication competence and resilience on nursing performance in university hospital nurses. Journal of the Korea Academia-Industrial cooperation Society. 2016; 17(10):236–244. DOI: 10.5762/KAIS.2016.17.10.236.

3. Hochschild AR. The managed heart: Commercialization of human feeling. Berkeley: University of California Press;1983.

4. Kim YA, Han CH, Kim HY. A study on effects of emotional labor organizational commitment: Focusing on comparison of nurses between public and private asylums. Korean Public Personnel Administration Review. 2015; 14(1):133–154.

5. Han SG. A study on the occupational characteristics of emotional labor in Korea. Journal of Labor Studies. 2016; 32:5–27.

6. Yom YH, Son HS, Lee HS, Kim MA. The relationship between physical discomfort, burnout, depression, social supports and emotional labor of clinical nurses in Korea. Journal of Korean Clinical Nursing Research. 2017; 23(2):222–235. DOI: 10.22650/JKCNR.2017.23.2.222.

7. Kim JJ. Services industry of corresponding emotional labor and regulatory measures. Monthly Labor Review. 2013; 102:42–54.

8. Ko YK, Lee TW, Lim JY. Development of a performance measurement scale for hospital nurses. Journal of Korean Academy of Nursing. 2007; 37(3):286–294. DOI: 10.4040/jkan.2007.37.3.286.

9. Son YJ, Lee YA, Sim KN, Kong SS, Park YS. Influence of communication competence and burnout on nursing performance of intensive care units nurses. Journal of Korean Academy of Fundamentals of Nursing. 2013; 20(3):278–288. DOI: 10.7739/jkafn.2013.20.3.278.

10. Ahn MK. The effect of nurse's job stress on health practice behavior [master's thesis]. Seoul: Yonsei University;2003.

11. Park SH, Song YJ. The relationship of emotional labor with job performance: dimensions, impacts and implications. Korean Governance Review. 2013; 20(1):1–24.

12. Wi SM, Yi YJ. Influence of emotional labor on job satisfaction, intent to leave, and nursing performance of clinical nurses. Journal of Korean Academy of Nursing Administration. 2012; 18(3):310–319. DOI: 10.11111/jkana.2012.18.3.310.

13. Lee SI, Lee EJ. Effect of nursing work environment, emotional labor and ego-resilience on nursing performance of clinical nurses. Journal of Korea Society for Wellness. 2016; 11(4):267–276. DOI: 10.21097/ksw.2016.11.11.4.267.

14. Lee SN, Kim GA. Relation of among emotional labor, burn out and job involvement of nurses. In : Proceedings of The 40th Anniversary Conference of the Korean Society of Nursing Science; 2010; Seoul. Korean Society of Nursing Science;2010. p. 255.

15. Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration. 2009; 15(4):515–526.

16. Grandey AA. Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology. 2000; 5(1):95–110. DOI: 10.1037//1076-8998.5.1.95.

17. Cohen S, Hoberman HM. Positive events and social supports as buffers of life change stress. Journal of Applied Social Psychology. 1983; 13(2):99–125. DOI: 10.1111/j.1559-1816.1983.tb02325.x.

18. Lee AS, Yoon CK, Park JK. Effects of social support and ego-resilience on nursing performance of hospital nurses. Korean Journal of Occupational Health Nursing. 2012; 21(3):283–289. DOI: 10.5807/kjohn.2012.21.3.283.

19. Kim JH, Lee YM, Joung HY, Choo HS, Won SJ, Kwon SY, et al. Effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses. Journal of Korean Academy of Fundamentals of Nursing. 2013; 20(2):157–167. DOI: 10.7739/jkafn.2013.20.2.157.

20. Nam HA. Exploration of the relations with emotional labor of clinical nurses, social support, and job satisfaction. Journal of Korea Society for Wellness. 2014; 9(4):69–79.

21. AbuAlRub RF. Job Stress, job performance, and social support among hospital nurses. Journal of Nursing Scholarship. 2004; 36(1):73–78. DOI: 10.1111/j.1547-5069.2004.04016.x.

22. Baik DW, Yom YH. Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. Journal of Korean Academy of Nursing Administration. 2012; 18(3):271–280. DOI: 10.11111/jkana.2012.18.3.271.

23. Koh MS, Lee HS, Kim MJ. Convergence research on emotional labor, professionalism, social support, and performance of nurses in clinical field. Journal of the Korea Convergence Society. 2018; 9(8):343–353. DOI: 10.15207/JKCS.2018.9.8.343.

24. Kim MJ. Effects of the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences. 1998; 21(2):129–141.

25. Park JW. A study to development a scale of social support [dissertation]. Seoul: Yonsei University;1985.

26. Kim KH. The relationship of self-efficacy and social support on burnout of insurance review nurses [master's thesis]. Seoul: Hanyang University;2008.

27. Kim SH, Lee MA. Effects of emotional labor and communication competence on turnover intention in nurses. Journal of Korean Academy of Nursing Administration. 2014; 20(3):332–341. DOI: 10.11111/jkana.2014.20.3.332.

28. Hong S, Kwon MS. Affecting factors of hospital nurses' emotional labor and social support on organizational commitment. Korean Journal of Occupational Health Nursing. 2015; 24(4):259–269. DOI: 10.5807/kjohn.2015.24.4.259.

29. Lee HS, Yom YH. Role of self-leadership and social support in the relationship between job embeddedness and job performance among general hospital nurses. Journal of Korean Academy of Nursing Administration. 2015; 21(4):375–385. DOI: 10.11111/jkana.2015.21.4.375.

30. Wang ML, Tsai LJ. Work-Family conflict and job performance in nurses: the moderating effects of social support. The Journal of Nursing Research. 2014; 22(3):200–207. DOI: 10.1097/jnr.0000000000000040.