J Korean Acad Nurs Adm.  2016 Dec;22(5):507-517. 10.11111/jkana.2016.22.5.507.

Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

  • 1Gunsan Medical Center, Korea.
  • 2Department of Nursing, Kunsan National University, Korea. weehwee@kunsan.ac.kr


The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important to improve nursing services to produce positive change in local public hospitals. This study was done to examine the relationships between self efficacy, organizational commitment, customer orientation and nursing performance for nurses in local public hospitals.
For this study, 5 of 34 institutions were selected through random sampling: and 134 nurses working in local public hospitals were selected. Data were collected from March 28 to April 8, 2016 using self-report questionnaires. Collected data were analyzed using independent t-test, one-way ANOVA, Scheffé test, Pearson correlation coefficient and multiple regression with SPSS/WIN 18.0.
The major findings are summarized as follows: (1) There were significant positive correlations between self efficacy, organizational commitment, customer orientation, and nursing performance. (2) The factors affecting nursing performance were self efficacy, organizational commitment, and customer orientation, in that order, and these variables explained 57% of nursing performance.
Administrators in local public hospitals should use the results of this study to develop a strategy for improving nursing performance.


Public hospitals; Self efficacy; Organizational commitment; Customer orientation; Nursing performance

MeSH Terms

Administrative Personnel
Hospitals, Public*
Nursing Services
Public Health
Self Efficacy*

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