J Korean Acad Nurs Adm.  2015 Jan;21(1):10-19. 10.11111/jkana.2015.21.1.10.

The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

Affiliations
  • 1Department of Nursing, Yonsei University, Korea.
  • 2Nursing Policy Research Institute, Yonsei University, Korea.
  • 3Seoul Women's College of Nursing, Korea. sunstar0412@gmail.com
  • 4Department of Nursing Science, Daegu Health College, Korea.
  • 5Graduate School, University of Illinois at Chicago College of Nursing, Korea.

Abstract

PURPOSE
This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables.
METHODS
Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, Pearson Correlation, and Multiple Regression.
RESULTS
Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation.
CONCLUSION
The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.

Keyword

Positive psychological capital; Organizational commitment; Customer orientation

MeSH Terms

Negotiating
Seoul

Cited by  1 articles

The Impact of Organizational Commitment and Positive Psychological Capital on Job Embeddedness of Nurses in Trauma Centers
Eun Ji Choi, Eun Nam Lee, Moon Ja Kim
J Korean Acad Nurs Adm. 2019;25(4):292-301.    doi: 10.11111/jkana.2019.25.4.292.


Reference

1. Kim KJ, Chung BK. A study on the effects of social capital and psychological capital on innovation performance. Product Rev. 2007; 21(1):191–217.
2. Luthans F, Youssef CM. Emerging positive organizational behavior. J Manag. 2007; 33:321–349. DOI: 10.1177/0149206307300814.
3. Seligman ME, Steen TA, Park N, Peterson C. Positive psychology progress: empirical validation of interventions. Am Psychol. 2005; 60(5):410–421. DOI: 10.1037/0003-066X.60.5.410.
4. Choi YD, Lee DS. Effects of positive psychological capital. Paper presented at:2011 Fall Conference of Korean Academy of Management. 2011 October 2; Seoul. p. 74–100.
5. Mowday RT, Steers RM, Porter LW. The measurement of organizational commitment. J Vocat Behav. 1979; 14:224–247.
6. Ha NS, Choi J. Relationship among leadership styles of nurse managers, job satisfaction, organizational commitment, and turnover intention. J Korean Acad Nurs. 2002; 32(6):812–822.
7. Zeithaml Valarie A, Berry Leonard L, Parasuraman A. Communication and control processes in the delivery of service quality. J Mark. 1988; 52(2):35–48. DOI: 10.2307/1251263.
8. Bellou V. The role of learning and customer orientation for delivering service quality to patients. J Health Organ Manag. 2010; 24:383–395. DOI: 10.1118/14777261011064995.
9. Yoon JA, Lee HJ. Internal marketing, job stress, organizational commitment and turnover intention in nursing organization. J Korean Acad Nurs Adm. 2007; 13(3):293–301.
10. Hsu CP, Chang CW, Huang HC, Chiang CY. The relationships among social capital, organisational commitment and customer-oriented prosocial behaviour of hospital nurses. J Clin Nurs. 2011; 20:1383–1392. DOI: 10.1111/j.1365-2702.2010.03672.
11. Darby DN, Daniel K. Factors that influence nurses' customer orientation. J Nurs Manag. 1999; 7(5):271–280. DOI: 10.1046/j.1365-2834.1999.00129.x.
12. Stajkovic AD. Development of a core confidence-higher order construct. J Appl Psychol. 2006; 91(6):1208–1224. DOI: 10.1037/0021-9010.91.6.1208.
13. Bandura A. Insights: Self-efficacy. Harv Ment Health Lett. 1997; 13(9):4–6.
14. Park WY, Nam KM. The effects of public welfare officials' job stress factors on their client-oriented tendency -Focused on responsibility and self-efficacy as mediators-. Korean J Soc Welf Stud. 2008; 38:93–121.
15. Lee SH. A Study on the relationship between professional selfconcept, self-efficacy and job satisfaction in clinical nurses. J Korean Acad Adult Nurs. 2008; 20(1):10–20.
16. Cho YK. A study of airline cabin crew's positive psychological capital effect on job attitude and customer orientation. Su Won: Major of Service Management Kyunggi University Service Business School;2011. [master's thesis].
17. Luthans F, Avey james B, Patera Jaime L. Experimental analysis of a web-based training intervention to develop positive psychological capital. Acad Manag Learn Educ. 2008; 7(2):209–221.
18. Choi NH. The mediating roles of organization commitment and adaptation Level on the salespeople's customer-oriented behavior. Korean Mark Rev. 1997; 12(2):43–65.
19. Lee DS, Choi YD. A study on antecedents and consequences of positive psychological capital in organizations. J Bus Res. 2010; 39(1):1–28.
20. Kim KJ. Empirical study on the turnover decision models. Seoul: Graduate School of Korea University;1986. [master's thesis].
21. Moon HJ. Influence of organizational culture, service oriented culture, and cultural strength on customer orientation of hospital employees [master's thesis]. Kimhae: Inje University Graduate School of Public Health;2003.
22. Baron RM, Kenny DA. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. J Pers Soc Psychol. 1986; 51(6):1173–1182. DOI: 10.1037/0022-3514.51.6.1173.
23. Ko JO, Park SK, Lee MH. Factors affecting burnout among clinical nurses according to positive psychological capital. J Korean Acad Nurs Adm. 2013; 19(2):304–314. DOI: 10.11111/jkana.2013.19.2.304.
24. Park HH, Park KS, Yom YH, Kim KH. The effect of clinical nurses' power and empowerment on job satisfaction and organizational commitment. J Korean Acad Nurs. 2006; 36(2):244–254.
25. Lee MY, Kim KH. Influence of head nurses transformational leadership on staff nurse's psychological well-being, stress and somatization -Focused on the mediating effect of positive psychological Capital. J Korean Acad Nurs Adm. 2012; 18(2):166–175. DOI: 10.11111/jkana.2012.18.2.166.
26. Yeo AR, Lee HJ, Jin HK. Factors associated with customer orientation and nursing productivity. J Korean Acad Nurs Adm. 2014; 20(2):167–175. DOI: 10.11111/jkana.2014.20.2.167.
27. Jung SW, Lee YM, Lim DY. The structural modeling on the perception of local government officers' positive psychological capital and the perception of organizational citizenship behavior and organizational commitment. GRI Rev. 2013; 15(1):35–55.
Full Text Links
  • JKANA
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
Copyright © 2024 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr