J Korean Acad Nurs Adm.  2015 Jan;21(1):10-19. 10.11111/jkana.2015.21.1.10.

The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

• Kim IS
• Seo RB
• Kim BN
• Min AR

• KMID: 2321275
• DOI: http://doi.org/10.11111/jkana.2015.21.1.10

Abstract

PURPOSE
This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables.
METHODS
Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, Pearson Correlation, and Multiple Regression.
RESULTS
Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation.
CONCLUSION
The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.

Keyword

Positive psychological capital; Organizational commitment; Customer orientation

MeSH Terms

Negotiating
Seoul

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