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Effects of Compassion Competence and Organizational Commitment on Customer Orientation in Hospital Nurses

Kim YH, Choi MY

PURPOSE: This study aimed to examine the effects of compassion competence and organizational commitment on customer orientation in hospital nurses. METHODS: The participant of this study was 223 nurses who have...
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The Effect of Internal Marketing on Customer Orientation of Dental Hygienists

Lee BH, Kim JS

The purpose of this study was to reveal association between internal marketing and customer orientation. Internal marketing was composed of empowerment, educational training, reward system, internal communication and management support....
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Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

Oh HS, Wee H

PURPOSE: The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important...
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The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

Kim IS, Seo RB, Kim BN, Min AR

PURPOSE: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables. METHODS: Participants were 230...
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Factors Associated with Customer Orientation and Nursing Productivity

Yeo AR, Lee H, Jin H

  • KMID: 2321233
  • J Korean Acad Nurs Adm.
  • 2014 Mar;20(2):167-175.
PURPOSE: The purpose of this study was to identify the levels of customer orientation in nurses whose work experience was between 1 and 5 years and to examine factors associated...
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Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

Lee YS, Jung MS

  • KMID: 2321097
  • J Korean Acad Nurs Adm.
  • 2013 Mar;19(2):187-195.
PURPOSE: The purpose of this study was to identify the relationship among followership, organizational commitment, job satisfaction, turnover intention, and customer orientation in hospital nurses. METHODS: The participants in this study...
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The Effect of Employee Service Mind on Customer Orientation in Elementary School Foodservice

Heu HN, Lee HY

  • KMID: 2332386
  • J Korean Diet Assoc.
  • 2013 Feb;19(1):82-94.
The purposes of this study were to measure the service mind and customer orientation of employees and to identify the effect of service mind on customer orientation in elementary school...
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Comparison of Internal Marketing, Job Satisfaction and Customer Orientation of Nurses by Size of Medical Care Institution; Small-medium Hospitals and General Hospitals

Do ES, Kim MY

  • KMID: 2320994
  • J Korean Acad Nurs Adm.
  • 2012 Mar;18(1):56-66.
PURPOSE: This study was conducted to compare internal marketing, job satisfaction and customer orientation between nurses in small-medium hospitals and nurses in general hospitals. METHOD: The participants were 470 nurses were...
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Factors Influencing Customer Orientation of Nurses

Do ES

  • KMID: 2295975
  • J Korean Acad Fundam Nurs.
  • 2012 Nov;19(4):519-527.
PURPOSE: This study was done to identify the factors influencing customer orientation of nurses. METHOD: The participants were 505 nurses who were working in 13 hospitals. Data were collected with structured...
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