J Korean Acad Nurs.  2013 Oct;43(5):605-612. 10.4040/jkan.2013.43.5.605.

Effects of Nurses' Mentoring on Turnover Intention: Focused on the Mediating Effects Role Stress and Burnout

• Han S
• Kim O
• Joo Y
• Choi E
• Han J

• KMID: 1707162
• DOI: http://doi.org/10.4040/jkan.2013.43.5.605

Abstract

PURPOSE
The purpose of this study was to investigate the casual relationship between nurses' mentoring and turnover intention and to verify the goodness of fit between a hypothetical model and actual data in order to suggest an adequate model.
METHODS
The survey was conducted with 434 nurses working in general hospitals in Seoul. Data were collected during February 2013, and analyzed with SPSS Windows 18.0 and AMOS 7.0.
RESULTS
Mentoring was found to have a direct effect on decrease in role stress. Role stress had a direct effect on increase in burnout and mentoring, with role stress as a mediator, there was an indirect effect on burnout. Burnout had a direct effect on increase in turnover intention, and role stress, with burnout as a mediator, and mentoring, through role stress and burnout, an indirect effect was found on increase in turnover intention.
CONCLUSION
The results of this study indicate that nursing managers should put effort into reducing role stress and burnout, while seeking to establish a more efficient mentoring system so that for nurses, there will be a lowering of turnover intention.

Keyword

Mentoring; Stress; Burnout; Turnover

MeSH Terms

Adult
Attitude of Health Personnel
*Burnout, Professional
Female
Hospitals, General
Humans
Job Satisfaction
Marriage
Models, Theoretical
Nursing Staff, Hospital/*psychology
Personnel Turnover
*Stress, Psychological

Figure

• 

  Figure 1 Path diagram of the model.

Reference

1. Bluedorn AC. The theories of turnover: Causes, effects and meaning. Res Sociol Organ. 1982; 1:75–128.

2. Carlson DS, Kacmar KM. Work-family conflict in the organization: Do life role values make a difference? J Manag. 2000; 26(5):1031–1054. http://dx.doi.org/10.1177/014920630002600502.

3. Cheon SD, Lee EY, Lee SG, Lee SB. A study about influence on job stress factors with leader-member exchange, job satisfaction, organizational commitment and intention of turnover. Korea J Tourism Hosp Res. 2006; 20(1):17–34.

4. Dreher GF, Ash RA. A comparative study of mentoring among men and women in managerial, professional, and technical positions. J Appl Psychol. 1990; 75(5):539–546.

5. Garrosa E, Moreno-Jiménez B, Rodríguez-Muñoz A, Rodríguez-Carvajal R. Role stress and personal resources in nursing: A cross-sectional study of burnout and engagement. Int J Nurs Stud. 2011; 48(4):479–489. http://dx.doi.org/10.1016/j.ijnurstu.2010.08.004.

6. Jeong JH, Kim JS, Kim KH. The risk factors influencing turnover intention of nurses. J Korean Acad Nurs Adm. 2008; 14(1):35–44.

7. June KJ, Byun SW. Nurse's burnout research throughout the past 10 years in Korea. J Korean Acad Nurs Adm. 2009; 15(3):305–313.

8. Kim GS, Kim HY, Koh HJ. The relationship between mentoring and job stress of nurses in small and medium. Keimyung J Nurs Sci. 2011; 15(1):31–40.

9. Kim YS. Nurses job stress influencing on the burnout and turnover intentions. Seoul: Kyung Hee University;2011. Unpublished master's thesis.

10. Lankau MJ, Carlson DS, Nielson TR. The mediating influence of role stressors in the relationship between mentoring and job attitudes. J Vocat Behav. 2006; 68(2):308–322. http://dx.doi.org/10.1016/j.jvb.2005.06.001.

11. Lee HC. The study of the relationship among military hospital nursing's job stress, burnout and intention of turnover. Taipei: Ming Chuan University;2010. Unpublished master's thesis.

12. Lee KJ, Lee E. The relationship of emotional labor, empowerment, job burnout and turnover intention of clinical nurses. Korean J Occup Health Nurs. 2011; 20(2):130–142.

13. Lee SD. A study on the influence of the mentoring at fast food business on the role stress, and turnover intention. Gyeongsan: Daegu University;2005. Unpublished master's thesis.

14. Lee SO, Lee SE. Nursing research. Seoul: Korea National Open University Press;2002.

15. Leiter MP, Maslach C. Nurse turnover: The mediating role of burnout. J Nurs Manag. 2009; 17(3):331–339. http://dx.doi.org/10.1111/j.1365-2834.2009.01004.x.

16. Lim JM, Kim MJ. The effect of the mentoring function on hotel employeerole stress, job attitude and turnover intention. In : Paper presented at the 31th Conference of Korea Academic Society of Tourism Management; 2008. 02.

17. Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol. 2001; 52:397–422. http://dx.doi.org/10.1146/annurev.psych.52.1.397.

18. Mobley WH. Employee turnover: Causes, consequences and control. Reading, MA: Addison-Wesley;1982.

19. Moon SJ, Han SS. A predictive model on turnover intention of nurses in Korea. J Korean Acad Nurs. 2011; 41(5):633–641. http://dx.doi.org/10.4040/jkan.2011.41.5.633.

20. Pines AM, Aronson E, Kafry D. Burn out: From tedium to personal growth. New York, NY: Free Press;1981.

21. Rizzo JR, House RJ, Lirtzman SI. Role conflict and ambiguity in complex organizations. Adm Sci Q. 1970; 15(2):150–163.

22. Scandura TA. Mentorship and career mobility: An empirical investigation. J Organ Behav. 1992; 13(2):169–174. http://dx.doi.org/10.1002/job.4030130206.

23. Seo YS, Kim YC. A study on factors affecting the turnover intention and job involvement of nurses. Korean Bus Educ Rev. 2007; 12:151–172.

24. Son EJ. Nurses role conflicts influencing on the organizational commitments and turnover intentions. Seoul: Kyung Hee University;2011. Unpublished master's thesis.

25. Sosik JJ, Godshalk VM. The role of gender in mentoring: Implications for diversified and homogenous mentoring relationships. J Vocat Behav. 2000; 57(1):102–122. http://dx.doi.org/10.1006/jvbe.1999.1734.

26. Steers RM, Mowday RT. Employee turnover and post-decision accommodation processes. In : Cummings LL, Staw BM, editors. Research in organizational behavior. Amsterdam, Netherlands: Elsevier Science & Technology Books;1981. p. 235–281.

27. Tett RP, Meyer JP. Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Pers Psychol. 1993; 46(2):259–293. http://dx.doi.org/10.1111/j.1744-6570.1993.tb00874.x.

28. Viator RE. The association of formal and informal public accounting mentoring with role stress and related job outcomes. Account Organ Soc. 2001; 26(1):73–93. http://dx.doi.org/10.1016/S0361-3682(00)00002-7.

29. Wilson JA, Elman NS. Organizational benefits of mentoring. Exec. 1990; 4(4):88–94. http://dx.doi.org/10.5465/AME.1990.4277215.