J Korean Acad Oral Health.  2021 Sep;45(3):105-110. 10.11149/jkaoh.2021.45.3.105.

Factors affecting job satisfaction of dental hygienists related to foreign dental health services

• Park M
• Lee SI
• Lee JY
• Jang JH

• KMID: 2521134
• DOI: http://doi.org/10.11149/jkaoh.2021.45.3.105

Abstract

Objectives
This study aimed to determine the relationship between English communication ability and job satisfaction of dental hygienists involved in the process of providing dental health services to foreigners and to analyze factors related to job satisfaction.
Methods
Both online and offline surveys were conducted in parallel to measure English communication competency and job satisfaction. Participants were 195 clinical dental hygienists provided dental health services to foreigners. Spearman’s rho analysis was performed on the correlation between English communication ability, and job satisfaction, and a stepwise multiple regression analysis was performed on the factors related to the job satisfaction of the dental hygienist.
Results
The job satisfaction of dental hygienists was 2.99 point out of 5 points. There was a strong positive relationship between English communication ability and english communication frequency (r=0.682), and the higher the English communication ability, the higher the job satisfaction (r=0.357).Factors affecting job satisfaction were English communication ability (β=0.378,P<0.001) and foreign medical assistance (β=0.391, P<0.001). The adjusted explanatory power of this model was 34.9%.
Conclusions
The job satisfaction of dental hygienists who provided dental health services to foreigners was low. English communication ability and experience in foreign medical assistance were significant influencing factors of job satisfaction. These results suggest that education for improving the English communication skills of dental hygienists should be strengthened.

Keyword

Dental health services; Dental hygienist; English communication; Foreign dental patient; Job satisfaction

Reference

References

1. Korea Health Industry Development Istitute. Statistics on international patients in Korea, 2019. Seoul: Korea Health Industry Development Istitute.

2. Park HS, Ha SJ, Park JH, Yu JH, Lee SH. 2014; Employment experiences of nurses caring for foreign patients. J Korean Acad Nurs Adm. 20:281–291. DOI: 10.11111/jkana.2014.20.3.281.

3. Kim HK. 2020; A study on revitalization of dental medical tourism in Korea. J Kor Soc Comput Inform. 25:249–253.

4. Chung SH. 2006; A study on the TA program development & effects on communication skills for dental hygienist. J Dent Hyg Sci. 6:295–302.

5. Lee SK, Hwang KS, Park YD, Beom KC. 2011; The relationship between factors influencing smooth communication among dental workers. J Korean Acad Dent Health. 35:85–92.

6. Park JH, Lim SR. 2020; A qualitative study on job satisfaction of dental hygienists with low experience. J Dent Hyg Sci. 20:163–170. DOI: 10.17135/jdhs.2020.20.3.163.

7. Jeong SY. 2013; Satisfaction of patients by nurse's communication styles. Korean J Health Commun. 8(1):35–44. DOI: 10.15715/kjhcom.2013.8.1.35.

8. Park MH, Park JT, Jang JH. 2021; Analysis of needs for special purpose English curriculum of dental hygiene students. J Korean Soc Dent Hyg. 21:41–51. DOI: 10.13065/jksdh.20210005.

9. Park MH, Park JT, Jang JH. 2021; Analysis of needs for special purpose English curriculum of dental hygiene students. J Korean Soc Dent Hyg. 21:41–51. DOI: 10.13065/jksdh.20210005.

10. Lee EM, Kim SH. 2017; Influence of multicultural awareness and cultural sensitivity on intercultural communication skills of the Korean nursing students. J Korea Acad Industr Cooper Soc. 18:259–268.

11. Yoon SU, Oh NR. 2021; Dental hygienist's stress resilience, anger expression, job satisfaction convergence effect on quality of life. J Converg Inform Technol. 11:208–215.

12. Kim YS, YooN HS. 2008; A study on burnout and organizational effectiveness of dental hygienists. J Dent Hyg Sci. 8:291–297.

13. Kim HT, Choi JO, Seong MG. 2012; The effect of self-efficacy and job satisfaction of dental hygienists' on the organizational commitment and turnover intention. J Korean Soc Dent Hyg. 12:213–223. DOI: 10.13065/jksdh.2012.12.1.213.

14. Jang SJ. 2020; Convergent relationship between organizational commitment, empowerment, work environment of dental hygienist. J Korea Conv Soc. 11:23–28.

15. Kwon JY, Lee SY. 2016; Relationship of between task performance, job satisfaction, and organizational contribution of dental hygienists. J Dent Hyg Sci. 16:302–309. DOI: 10.17135/jdhs.2016.16.4.302.

16. Kim JH, Han SJ. 2016; The effect of self-leadership on organizational effectiveness and job performance in dental hygienist. J Korean Soc Dent Hyg. 16:1079–1092. DOI: 10.13065/jksdh.2016.16.06.1079.

17. Shim SH, Seo YJ. 2008; Determinants of occupational commitment of dental hygienists. Korean J Hosp Manag. 13:84–102.

18. Ju OJ, Kim KS, Lee HO. 2007; Analysis of the correlation of job satisfaction to turnover among dental hygienists in the region of J. J Dent Hyg Sci. 7:251–256.

19. McCroskey JC, McCroskey LL. 1988; Self report as an approach tomeasuring communication competence. Commun Res Rep. 5:108–113. DOI: 10.1080/08824098809359810.

20. Kim HJ. 2005; Language anxiety, perceived competence, willingness to communicate, and motivation as predictors of second language communication frequency: the Korean EFL context. Foreign Languages Educ. 12:161–184.

21. Bae EJ. Research on role and job satisfaction of dental hygienists as middle managers of dental hospitals: based on Mir Dental Hospital network. Unpublished master’s thesis, Keimyung University, Daegu, 2008.

22. Gwon AR, Han SJ. 2015; Effect of communication competence on the organizational effectiveness in dental hygienists. J Korean Soc Dent Hyg. 15:1009–1017. DOI: 10.13065/jksdh.2015.15.06.1009.

23. Yang DN, Lee HJ. 2019; A study on the use of dental institutions and satisfaction of dental service among foreigners. J Korean Soc Oral Health Sci. 7:37–42. DOI: 10.33615/jkohs.2019.7.3.37.

24. Jang JY. 2013; Dental health services patient satisfaction analysis. J Kor Acad Indust Soc. 14:6395–6402. DOI: 10.5762/KAIS.2013.14.12.6395.

25. Lee SS. 2013; Professionalism and job satisfaction in dental hygienists. J Korean Soc Dent Hyg. 13:535–542. DOI: 10.13065/iksdh.2013.13.4.535.

26. Park YN, Choi YK, Ryu DY. 2015; Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention : Focused on the mediated effects of interpersonal stress. J Korean Soc Dent Hyg. 15:797–804. DOI: 10.13065/jksdh.2015.15.05.797.

27. Han JH, Song KS, Shin SJ. 2018; Factors affecting job satisfaction of clinical dental hygienists. J Dent Hyg Sci. 18:374–9. DOI: 10.17135/jdhs.2018.18.6.374.

28. Park JH, Cho YS. 2020; Effect of job satisfaction on turnover intention and intention to stay in dental hygienists. J Korean Soc Dent Hyg. 20:95–106. DOI: 10.13065/jksdh.20200010.