J Korean Clin Nurs Res.  2020 Dec;26(3):275-284. 10.22650/JKCNR.2020.26.3.275.

Moderating and Mediating Effects of Resilience in the Relationship between Work Intensity, Interpersonal Conflict and Burnout among Nurses

• Baek YM
• Kim SY

• KMID: 2510574
• DOI: http://doi.org/10.22650/JKCNR.2020.26.3.275

Abstract

Purpose
For this study the moderating and mediating effects of resilience on the relationships between work intensity, conflicts in interpersonal relationship and nurses' burnout were investigated.
Methods
In this descriptive research 227 nurses who consented to participate in the study were surveyed. The tool included nurses' objective work intensity, subjective work intensity, conflicts in interpersonal relationships, resilience, and burnout. Data were collected from nurses in general hospitals in D city from July to August 2017. Collected data were analyzed using SPSS 23.0 program.
Results
Participants' burnout showed a statistically significant difference according to age, marital status, total clinical experience, position, work pattern, frequency of night shifts, work department, and salary. Participants' burnout was significantly positively correlated with subjective work intensity and conflicts in interpersonal relationships, and significantly negatively correlated with resilience. Resilience moderated the relationship between participants' subjective work intensity and burnout, and mediated the relationship between conflicts in interpersonal relationships and burnout.
Conclusion
Resilience had a moderating effect on the relationship between subjective work intensity and burnout, and a mediating effect on the relationship between conflicts in interpersonal relationships and burnout. Therefore, further efforts and diverse intervention measures are required to enhance resilience and reduce work intensity and conflicts in interpersonal relationships in order to prevent burnout in nurses.

Keyword

Nurses; Workload; Resilience; Burnout