J Korean Crit Care Nurs.  2021 Oct;14(3):50-61. 10.34250/jkccn.2021.14.3.50.

Effect of Role Conflict on Job Satisfaction by Comprehensive Nursing Care Service Ward Nurse: Moderating and Mediating Effect of Resilience

• Lee SH
• Seol R
• Kim MH

• KMID: 2521669
• DOI: http://doi.org/10.34250/jkccn.2021.14.3.50

Abstract

Purpose
: This study aimed to identify the moderating and mediating effects of resilience on the relationship between role conflict and job satisfaction among nurses working in a comprehensive nursing care service ward.
Methods
: Participants were 130 comprehensive nursing care service ward nurses from four hospitals. Data were collected using structured questionnaires and analyzed by t-test, ANOVA, Scheffé test, Pearson correlation coefficients, and hierarchical multiple regression analysis, using SPSS 25.0. The mediating effect of resilience on the relationship between role conflict and job satisfaction was analyzed using multiple regression analysis according to Baron and Kenny’s procedure.
Results
: Statistically significant negative correlations were found between role conflict and resilience (r=-.25, p<.007) and between role conflict and job satisfaction (r=-.38, p<.001). A significant positive correlation was found between resilience and job satisfaction (r=.54, p<.001). A partial mediating effect of resilience was found between role conflict and job satisfaction (Z=-2.53, p=.012) but no moderating effect was found.
Conclusion
: To improve the job satisfaction of comprehensive nursing care service ward nurses, interventions for alleviating role conflict and improving resilience as well as evaluations of the two variables are necessary.

Keyword

Nursing services, Nurse, Role conflict, Resilience, Job satisfaction; 간호서비스, 간호사, 역할갈등, 회복탄력성, 직무만족