J Korean Acad Nurs Adm.  2016 Jun;22(3):260-269. 10.11111/jkana.2016.22.3.260.

A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention

  • 1The Graduate School of Chosun University, Korea.
  • 2Department of Nursing, Honam University, Korea. kimej@honam.ac.kr


The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses.
The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program.
It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses.
Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.


Nurse; Emotional stress; Stress; Personnel turnover; Conflict

MeSH Terms

Hospitals, General
Personnel Turnover
Stress, Psychological


  • Figure 1 Research model.

Cited by  2 articles

Effects of Group Rational Emotive Behavior Therapy on the Nurses’ Job Stress, Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention
Hye-Lyun Kim, Sook-Hee Yoon
J Korean Acad Nurs. 2018;48(4):432-442.    doi: 10.4040/jkan.2018.48.4.432.

Related Factors of Turnover Intention among Korean Hospital Nurses: A Systematic Review and Meta-Analysis
Youngock Lee, Jiyeon Kang
Korean J Adult Nurs. 2018;30(1):1-17.    doi: 10.7475/KJAN.2018.30.1.1.


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