J Korean Clin Nurs Res.  2018 Aug;24(2):178-187. 10.22650/JKCNR.2018.24.2.178.

The Relationship among Workplace Bullying, Organizational Commitment and Turnover Intention of the Nurses Working in Public Medical Institutions

Affiliations
  • 1HN, Department of Nursing, Seoul National University Hospital, Korea.
  • 2Associate Professor, College of Nursing, Yonsei University, Korea. sangheekim@yuhs.ac
  • 3Associate Professor, College of Nursing, Chung-Ang University, Korea.

Abstract

PURPOSE
The purpose of this study was to explore the relationships among workplace bullying, organizational commitment, and turnover intention of nurses.
METHODS
A cross-sectional study was conducted. Data were collected using a structured questionnaire from nurses at five public hospitals (N=190).
RESULTS
The experience of bullying was 31.29 points (range 16-64) on average: Work-related bullying was the highest, followed by verbal/non verbal bullying and external threats. The consequences of bullying were 30.54 points (range 13-52) on average: The physical/psychological withdrawal was the highest, followed by increasing distrust and the poor quality of patient care. The experiences of bullying had positive correlations with the consequences of bullying (r=.55, p < .001) and the turnover intention (r=.27, p < .001), and had a negative correlation with organizational commitment (r=−.28, p < .001). The consequences of bullying had a positive correlation with the turnover intention (r=.52, p < .001), and had a negative correlation with organizational commitment (r=−.49, p < .001). Organizational commitment showed a negative correlation with the turnover intention (r=.63, p < .001).
CONCLUSION
The findings of this study suggests the needs of a regular monitoring system and organizational management for workplace bullying, which helps nurses to commit to their organization and to be retained in a workplace.

Keyword

Nurse; Workplace Bullying; Organization; Personnel Turnover

MeSH Terms

Bullying*
Cross-Sectional Studies
Hospitals, Public
Intention*
Patient Care
Personnel Turnover
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