J Korean Acad Nurs Adm.  2018 Jan;24(1):30-39. 10.11111/jkana.2018.24.1.30.

A Comparison of Patients' Nursing Service Satisfaction, Hospital Commitment and Revisit Intention between General Care Unit and Comprehensive Nursing Care Unit

• Jung YA
• Sung KM

• KMID: 2403681
• DOI: http://doi.org/10.11111/jkana.2018.24.1.30

Abstract

PURPOSE
The study aim was to compare nursing service satisfaction, hospital commitment and revisit intention between patients on general care units and comprehensive nursing care units.
METHODS
Participants were 201 hospitalized patients in a WHO tertiary hospital and a general hospital. Data were analyzed using SPSS/WIN 23.0 program.
RESULTS
There was a significant difference in the satisfaction with nursing service between patients on general care units and comprehensive nursing care units (t=14.73, p < .001). There was a significant difference in the hospital commitment between general care units and comprehensive nursing care units (t=7.52, p < .001). There was a significant difference in the revisit intention between patients on general care units and patients on comprehensive nursing care units (t=6.01, p < .001). There were significant relationships among nursing service satisfaction, hospital commitment and revisit intention.
CONCLUSION
The findings reveal that patients on comprehensive nursing care units were more satisfied with the nursing service, hospital commitment, and revisit intention compared to general care unit patients. Nursing service satisfaction and hospital commitment were factors affecting hospital revisit intention. Therefore, these results are important data for complementing and expanding the comprehensive nursing service system to improve satisfied with nursing service and hospital commitment to increase hospital revisit intention.

Keyword

Nursing services; Hospital; Patient care; Intention

MeSH Terms

Complement System Proteins
Hospitals, General
Humans
Intention*
Nursing Care*
Nursing Service, Hospital
Nursing Services*
Nursing*
Patient Care
Tertiary Care Centers
Complement System Proteins

Reference

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