J Korean Acad Fundam Nurs.  2017 May;24(2):146-156. 10.7739/jkafn.2017.24.2.146.

Russian Inpatients' Nursing Service Expectations, Satisfaction and Intention to Revisit Hospital

• Choi IY
• Park HS
• Jung YS

• KMID: 2385721
• DOI: http://doi.org/10.7739/jkafn.2017.24.2.146

Abstract

PURPOSE
The aim of this study was to identify Russian inpatients' expectation and satisfaction with nursing service, and further, to analyze the relationship between these variables.
METHODS
A structured questionnaire was used to survey for 81 Russian inpatients. The survey was conducted from January to June, 2014.
RESULTS
Empathy and assurance significantly influenced nursing service expectation and satisfaction. Nursing service expectation was statistically significant for the number of visit to Korea, and nursing service satisfaction was statistically significant for gender, monthly income and primary care giver during hospitalization. Revisit intention was significantly different according to religion, medical department and primary care giver during hospitalization. There were positive correlations between nursing service expectation and satisfaction, and between nursing service satisfaction and intention to revisit the hospital.
CONCLUSION
The results of this study show that the level satisfaction with nursing service influences Russian inpatients' intention continue using the hospital. Therefore, in order to increase the intention to revisit the hospital Korea hospital employees, especially nurses, need to develop nursing service strategies according to general characteristics, culture and nationality of foreign patients.

Keyword

Medical tourism; Nursing service; Patient satisfaction

MeSH Terms

Empathy
Ethnic Groups
Hospitalization
Humans
Inpatients
Intention*
Korea
Medical Tourism
Nursing Services*
Nursing*
Patient Satisfaction
Primary Health Care