J Korean Acad Nurs Adm.  2017 Jun;23(3):229-238. 10.11111/jkana.2017.23.3.229.

Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress

Affiliations
  • 1Department of Nursing, Inje University, Korea. doya0707@naver.com

Abstract

PURPOSE
The purpose of this study was to provide basic research material necessary for the establishment of comprehensive nursing service units, through a comparative analysis of inpatient satisfaction with nursing between comprehensive nursing service and general units and the work stress of nurses.
METHODS
The survey participants were inpatients and nurses from 3 general hospitals in Busan, including 6 units, 123 nurses and 220 patients. Date collection was done through March and April 2016. Collected data were analyzed using test and independent t-test with SPSS 23 Win program.
RESULTS
Inpatients on comprehensive nursing service units had higher scores for satisfaction than inpatients on general units. There was no statistically significant difference in nurses' work stress between the two types of units.
CONCLUSION
The findings indicate that although inpatient satisfaction with comprehensive nursing service units is higher than for general units, work stress for nurses is comparatively high for both types of units. While it is necessary to expand the implementation of comprehensive nursing service units, an institutional strategy for reducing nurses' work stress is required if the expansion is to be successful.

Keyword

Comprehensive nursing service; Nursing satisfaction; Work stress

MeSH Terms

Busan
Hospitals, General
Humans
Inpatients*
Nursing Services*
Nursing*

Reference

1. Hwang NM, Choi BH, Park HT, Kim DJ. A study of in-caregiver service. Seoul: Korea Institute for Health and Social Affairs;2006.
2. Hwang NM. An Analysis of the debates on introduction of public caregivers' services in acute medical centers. Health Welf Policy Forum. 2010; 170:60–71.
3. Korea Nurses Association. The study of inpatient & family's perception about health aids. Korean Nurse. 1994; 33(3):40–55.
4. Gil HH. Job analysis of the nursing care service in hospital without a guardian. [master's thesis]. Seoul: Hanyang University;2011.
5. Ministry of Health and Welfare. Guideline of pilot project on comprehensive nursing service. Sejong: Ministry of Health and Welfare;2016.
6. Kim YI. Evaluation and present of health care policy. J Korean Soc Hosp Pharm. 1994; 11(2):90–94.
7. You SJ, Chang HY, Kim MK, Choi YK, Sung YH, Kim ES, Kwag WH. Study of the utilization strategy of nursing personnel by types of medical institutions. Clin Nurs Res. 2007; 13(1):157–172.
8. Kim JJ, Hwang KJ, Kim SH, Rhee KS. Lee JS, Kim IY, et al. A study about developing care delivery system of providing efficient patient care. Korean Nurse. 1996; 35(3):61–76.
9. Park SH. Analysis of nursing outcome and direct nursing care activity related to nurse-to-patient ratio [dissertation]. Seoul: Korea University;2001.
10. Castle NG, Anderson RA. Caregiver staffing in nursing homes and their influence on quality of care. Using dynamic panel estimation methods. Med Care. 2011; 49(6):545–552. DOI: 10.1097/MLR.0b013e31820fbca9.
11. Kim Y, Lee JY, Kang H. Impact of nurse, nurses' aid staffing and turnover rate on inpatient health outcomes in long term care hospitals. J Korean Acad Nurs. 2014; 44(1):21–30.
12. Ko SH, Chung BH. Nursing professionalism and job satisfaction of nurses in general hospital. J Korean Acad Nurs Adm. 2004; 10(3):335–344.
13. Lee MK. A study of nursing tasks, nurse's job stress and job satisfaction in hospital with no guardian [master's thesis]. Seoul: Ewha Womans University;2014.
14. Lee NS, Go MS. Comparative study about the clinical nurse's job satisfaction, job stress and turnover intention in a general ward, Comprehensive nursing care service ward, and Anshim unit. J Korea Acad Ind Coop Soc. 2015; 16(1):516–526. DOI: 10.5762/KAIS.2015.16.1.516.
15. Wandelt MA, Ager JW. Quality patient care scale. Appleton century crofts. A Publishing Division of Prentice-Hall, Inc;1974.
16. Shin JS. A study of inpatient's satisfaction with nursing care [master's thesis]. Seoul: Yonsei University;1992.
17. Kim MJ, Gu MO. The Development of the stress tool for staff nurses working in the hospital. J Nurs Acad Soc. 1984; 14(2):28–37.
18. Shin SR, Park KY. Comparing satisfaction with nursing care and factors relevant to hospital revisit intent among hospitalized patients in comprehensive nursing care units and general care units. J Korean Acad Nurs Adm. 2015; 21(5):469–479.
19. Kim JK. Job satisfaction and patient satisfaction related to nurse staffing. J Korean Acad Nurs Adm. 2007; 13(1):98–108.
20. Aiken LH, Sermeus W, Van den Heede K, Sloane DM, Busse R, McKee M, et al. Patient satisfaction, and quality of hospital care cross sectional survey of nurses and patients in 12 countries in Europe and the United States. BMJ. 2012; 344:e1717. DOI: 10.1136/bmj.e1717.
21. Yong JS, Han SS, Yoo IJ, Hong HJ. A study of nursing care satisfaction and the image of nurses as compared between home health care and hospitalized clients. J Korean Acad Soc Home Care Nurs. 2002; 9(1):14–26.
22. Wang MS, Lee ID, Kang MS, Cha EK, Choi DH, Jeong HC. Analysis on satisfaction of nursing services for elderly hospitalized in attended ward and general ward. J Korea Acad Ind Coop Soc. 2014; 15(5):3014–3024. DOI: 10.5762/KAIS.2014.15.5.3014.
23. Kwon SH. A study on relationships between level of job stress and fatigue of hospital nurses [master's thesis]. Jeonju: Chonbuk National University;2004.
24. Bong YS, So HS, You HS. A study on the relationship between job stress, self-efficacy and job satisfaction in nurses. J Korean Acad Nurs Adm. 2009; 15(3):425–433.
25. Park JY, Choi MH. Study on empowerment level, job stress and nursing work performance. Chung-Ang J Nurs. 2004; 8(1):83–99.
26. Park HS. The influence of compensation justice on job satisfaction and organizational commitment perceived by hospital personnel. J Korean Acad Nurs Adm. 2007; 13(4):492–500.
27. Yoon SH. Occupational stress and depression in clinical nurses: Using Korean Occupational Stress Scales. J Korean Acad Nurs Adm. 2009; 15(3):463–470.
28. Choi EH, Lee HS, Kim JH, Ko MS, Kim BS. Effect of changes in nursing delivery system on satisfaction of nurses and patients and direct nursing time. J Korean Acad Nurs Adm. 2013; 19(2):217–226. DOI: 10.11111/jkana.2013.19.2.217.
Full Text Links
  • JKANA
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
Copyright © 2024 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr