The Effects of Child Care Helpers' Emotional Labor and Job Stress on Their Burnout

Lee, Ju Young; Hyun, Hye Jin

Abstract

PURPOSE
This study aims to understand baby care helpers' degree of emotional labor, job stress, and burnout and analyze the effects of emotional labor and job stress on their burnout.
METHODS
Data were collected from August 16 to September 6, 2016 for three weeks with child care helpers working in C city, D city, and S city as subjects. Multiple regression analysis was used in order to examine the factors influencing the subjects' burnout.
RESULTS
Burnout in general characteristics differed significantly according to age (F=4.81, p=.011). As the most influential factors for burnout, emotional labor (Î²=.43) had statistically significant correlation with it, along with job stress (Î²=.16) and age (Î²=.14). These variables explained burnout (Adj.R²=0.29, p<.001) at a rate of 29%.
CONCLUSION
It is judged that strategies and continuous management aimed at reducing child care helpers' emotional labor and job stress are necessary. As an approach from different aspects, it is required that variables related to emotional labor, job stress, and burnout are identified and there would be more researches in order to establish some national policies for child care helpers.