J Korean Acad Nurs Adm.  2014 Jun;20(3):322-331.

Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout

• Chung B
• Han JY

Abstract

PURPOSE
The purpose of this study was to identify factors influencing job satisfaction in hospice nurses. The focus was on emotional labor and burnout.
METHODS
Between September 30 and October 18, 2013, hospice nurses (n=63) in 5 hospitals in 4 cities completed measures of emotional labor, burnout, and job satisfaction. Data were collected using questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple regression with the SPSS/Win 21.0 program.
RESULTS
The mean score per item for emotional labor was 3.0, the mean of burnout score was 2.7, and the mean job satisfaction score was 3.4. Emotional labor showed a positive correlation with burnout (r=.61), and a negative correlation with job satisfaction (r=-.52). Burnout showed a negative correlation with job satisfaction (r=-.64). The factors influencing job satisfaction were burnout (beta=-.65, p<.001) and clinical experience (beta=.25, p=.007). Burnout and clinical experience explained 57.0% of the variance in hospice nurses' job satisfaction.
CONCLUSION
The findings of this study indicate a need to develop strategies to prevent burnout and control emotional labor in order to increase job satisfaction for hospice nurses.

Keyword

Hospice nurse; Emotional labor; Burnout; Job satisfaction

MeSH Terms

Analysis of Variance
Hospices*
Job Satisfaction*
Surveys and Questionnaires

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