J Nutr Health.  2014 Dec;47(6):452-462. 10.4163/jnh.2014.47.6.452.

Comparative analysis on status of events and importance-performance analysis (IPA) between industry and school foodservices

• Song HJ
• Rho JO

• KMID: 2327100
• DOI: http://doi.org/10.4163/jnh.2014.47.6.452

Abstract

PURPOSE
The purpose of the study was to evaluate the status of events and importance-performance analysis (IPA) between industry and school foodservices.
METHODS
The study subjects were dietitians in industry foodservices (n = 73) and nutrition teachers in school foodservices (n = 135) in the Jeonbuk area. Demographic characteristics, status of events, and problems of implementing events were assessed using a self-administered questionnaire.
RESULTS
Approximately 67% of industry foodservices had implemented an event a month, whereas 40.7% of school foodservices did not implement events for students. The type of events that industry and school foodservices had implemented most frequently were Sambok event, Dongji event, Daeboreum event, Spring-Namul event, and Chuseok event. The industry foodservices had significantly higher average scores for performance of events than those of the school foodservices (p < 0.001). In the Importance-Performance Analysis (IPA), high importance and high performance (A area: doing great) in industry foodservices were seasonal events, traditional festival day events, anniversary events, traditional seasonal events, and personal memory events, whereas in school foodservices were traditional festival day events, traditional seasonal events, school events, and environment events.
CONCLUSION
These results showed that events are important for the increase in customer satisfaction. Therefore, it is necessary to consider educational programs on event implementation for dietitians and employees in industry and school foodservices.

Keyword

foodservices; event; importance; performance

MeSH Terms

Anniversaries and Special Events
Holidays
Humans
Jeollabuk-do
Memory
Nutritionists
Surveys and Questionnaires
Seasons

Figure

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  Fig. 1. Importance and performance analysis of event at industry foodservices

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  Fig. 2. Importance and performance analysis of event at school foodservices

Reference

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