Korean J Occup Health Nurs.  2012 Nov;21(3):175-183.

Relationship between Nurse Managers' Facilitative Communication and Nurses' Self-esteem

Affiliations
  • 1Department of Nursing, The Catholic of Uijeongbu ST. Mary's Hospital, Uijeongbu, Korea.
  • 2Department of Nursing, Nambu University, Gwangju, Korea.
  • 3Department of Nursing, Koje College, Geoje, Korea. nu11110@koje.ac.kr

Abstract

PURPOSE
The purpose of this study was to investigate the relationship between nurse managers' facilitative communication as perceived by nurses and nurses' self-esteem.
METHODS
The subjects were 256 staff nurses at B hospital of C University in Kyeonggi-do. The data were collected between December 1, 2009 and January 12, 2010. The collected data were analyzed using the SAS program through t-test, ANOVA, Scheffe test, Pearson's correlation coefficients.
RESULTS
Nurses' self-esteem was higher when nurse managers perceived them as facilitative communicators in empathic understanding and genuineness subgroup of facilitative communication (p<.05). There was a positive correlation between nurse managers' facilitative communication and nurses' self-esteem(r=.15, p=.015). Also there was a positive correlation among the nurse managers' facilitative communication subgroups, empathic understanding; genuineness; concreteness(r=0.18, p=.004; r=0.18, p=.003; r=0.19, p=.002) and nurses' self-esteem.
CONCLUSION
Nurse managers are in need of facilitative communication. Therefore, job education and training for improving nurse managers' communication skills particularly related to empathic understanding, genuineness and concreteness are required.

Keyword

Nurses; Facilitative communication; Self-esteem
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