Health Commun.  2023 Dec;18(2):9-20. 10.15715/kjhcom.2023.18.2.9.

The Impact of Incivility, Job Stress, Resilience of Emergency Room Nurses on Turnover Intention

• Song A
• Lee J

• KMID: 2552973
• DOI: http://doi.org/10.15715/kjhcom.2023.18.2.9

Abstract

Purpose
: This study is descriptive research investigating the effects of incivility, job stress, and resilience experienced by emergency room nurses on turnover intention. The study will identify the degree of incivility experienced by emergency room nurses and provide data to improve and cope with the impolite situations in emergency room.
Methods
: Participants were 203 nurses in the emergency departments of 10 hospitals. The data were analyzed using the SPSS Statistics 24.0 program with descriptive statistics, independent t-test, one-way ANOVA, Scheffé test and Pearson’s correlation coefficients and stepwise multiple regression analysis.
Results
: Turnover intention had significant positive correlations with job stress and incivility from various sources including patients and their caregivers, doctors, supervisors, and coworkers. In contrast, turnover intention had a significant negative correlation with resilience. The most influencing factor for increasing turnover intention was nursing job dissatisfaction, followed by neutral job satisfaction, job stress, not wanting to work in the ER, unmarried marital status, and incivility from coworkers. The total explanatory power of these factors was 36.3%.
Conclusion
: This study indicates that the less incivility experience among the emergency room nurses is associated with less job stress and lower turnover intention. Therefore, nursing organizations must establish specific support strategies to reduce incivility and job stress experienced by emergency room nurses and minimize their turnover intention.

Keyword

Emergency Room Nurses; Incivility; Job Stress; Turnover Intention