Health Commun.  2022 Jun;17(1):71-81. 10.15715/kjhcom.2022.17.1.71.

Effects of Nurses’ Communication Styles and Surgical Patients’ Anxiety and Uncertainty on Patient Satisfaction

• Seo HL
• Lee JO

• KMID: 2536288
• DOI: http://doi.org/10.15715/kjhcom.2022.17.1.71

Abstract

Purpose
: The study was conducted to examine effects of nurses’ communication styles perceived by surgical patients and their anxiety and uncertainty on patient satisfaction.
Methods
: Data were collected by using a structuralized questionannaire which consists of nurses’ communication style tool, State trail Anxiety Inventory(STAI), Mishel Uncertainty in Illiness scale, and patient satisfaction tool targeting on 276 surgical patients who were hospitalized in general wards from July 24, 2020 to December 18, 2020. The data analysis was done with the correlation analysis and the multiple regression analysis.
Results
: Nurses’ communication style perceived by surgical patients has found to have the most informative communication styles and the least authoritative communication style. And the variable which has the most effect on patient satisfaction was the affective communication style(β=.35, p<.001), followed by nurse communication importance perceived by surgical patients(β=.15, p=.001). And surgical patients' anxiety (β=-.15, p=.011) and uncertainty(β=-.13, p=.024) has found to have a negative effect on patient satisfaction.
Conclusion
: The patient satisfaction got higher when the surgical patients perceived the Affective & informative communication styles among nurses’ communication styles, and when they perceived the nurses’ communication as important.

Keyword

Anxiety; Communication; Nurses; Patient satisfaction; Uncertainty