The Communication Styles and Nursing Service Satisfaction of Clinical Research Nurses Perceived by Clinical Subjects

Seo, Mi Seon; Park, Young Im

Abstract

PURPOSE
This study aimed to examine the communication styles and nursing service satisfaction of clinical research nurses perceived by clinical subjects.
METHODS
The data were collected with self-administrated questionnaires after receiving consents from 200 clinical trial subjects. The data were analysed with descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients and stepwise multiple regression analysis using SPSS 21.0 statistic program.
RESULTS
Clinical subjects perceived that clinical research nurses used the informative, affective, and non-authoritative communication styles. The study identified factors influencing the nursing service satisfaction, and they were the informative communication styles (Î²=.34, p<.001) and affective communication styles (Î²=.35, p<.001, R2=37%) by multiple linear regression.
CONCLUSION
If educational programs on communication are developed to help clinical research nurses use the informative and affective communication styles according to the characteristics of subjects and applied to the field of practice, they will be able to increase the nursing service satisfaction and contribute to the higher quality of clinical trials.