J Korean Acad Nurs Adm.  2022 Sep;28(4):406-416. 10.11111/jkana.2022.28.4.406.

Structural Equation Modeling on Workplace Incivility of Nurses: Evolution to Bullying

• Kim SI
• Kim S

• KMID: 2536049
• DOI: http://doi.org/10.11111/jkana.2022.28.4.406

Abstract

Purpose
The purpose of this study was to construct and test a hypothetical model based on the Incivility Spiral model for identifying the factors of workplace incivility of nurses and determining if incivility evolve to bullying.
Methods
The data were collected from nurses working at 9 hospitals in Seoul, Gyeonggi, Daejeon, Changwon, and Busan province from July 1 to August 15, 2019, using structured questionnaires. Finally, the data from 274 nurses were analyzed.
Results
The goodness-of-fit of the hypothetical model was at a good level and 10 out of 13 hypotheses were supported. The workplace incivility was both directly and indirectly affected by anger tendency, leadership of head nurses, and communication competence and directly affected by civility culture. Each of the variables affecting workplace incivility was also found to be a significant factor indirectly affecting workplace bullying and workplace incivility was a factor directly affected on workplace bullying. The variables in this study accounted for 57% of workplace incivility and 65% of workplace bullying.
Conclusion
In order to prevent workplace bullying, it is important to initially manage workplace incivility, and for this, clear standards and policies for workplace incivility should be prepared and utilized.

Keyword

Incivility; Bullying; Organizational culture; Nurses