J Korean Acad Nurs Adm.  2021 Dec;27(5):433-442. 10.11111/jkana.2021.27.5.433.

Effect of Verbal Violence on the Turnover Intention among Operating Room Nurses: Focusing on the Moderating Effects of Social Support and Coping

• Kim AS
• Jang EH

• KMID: 2526025
• DOI: http://doi.org/10.11111/jkana.2021.27.5.433

Abstract

Purpose
This descriptive correlation study explored the moderating effect of social support and coping in the correlation between experiences of verbal violence and turnover intention among operating room nurses.
Methods
The data collection for this study was conducted from July 22 to August 2, 2019, covering 213 operating room nurses working at six general hospitals. Data were analyzed using descriptive statistics, independent t-test, one-way analysis of variance, Pearson’s correlation coefficient, and multiple regression with the SPSS/WIN 25.0 program.
Results
The mean scores on the experiences of verbal violence by doctors and nurses, social support, coping and turnover intention were 2.52, 2.33, 3.42, 2.61 and 3.90, respectively. Experiences of verbal violence by doctors (r=.21, p=.002) and nurses (r=.25, p<.001) showed a statistically significant positive correlation with turnover intention. In the relationship between the experiences of verbal violence and turnover intention, social support from coworkers (β=.80, p=.018) and coping (β=-.87, p=.005) had a moderating effect.
Conclusion
The experience of verbal violence among operating room nurses affects turnover intention; therefore, there is a need to reduce verbal violence at medical sites, support programs to encourage social support from coworkers, and an effective system to cope with verbal violence.

Keyword

Nurses; Verbal violence; Turnover; Social support