J Korean Acad Nurs Adm.  2021 Dec;27(5):423-432. 10.11111/jkana.2021.27.5.423.

Effects of Job Crafting on the Quality of Nursing Services among Clinical Nurses: The Mediating Effect of Work Engagement

• Kim H

• KMID: 2526024
• DOI: http://doi.org/10.11111/jkana.2021.27.5.423

Abstract

Purpose
This study aimed to confirm the association between job crafting and quality of nursing services among Korean clinical nurses, as well as the mediating effect of work engagement.
Methods
Data from 194 hospital nurses were surveyed in this descriptive cross-sectional study. They were collected from May 17 to May 28, 2021, using self-report questionnaires. The collected data were analyzed using descriptive statistics, independent t-test, one-way analysis of variance, Scheffé test, Pearson's correlation coefficient analysis, and multiple regression using the SPSS/WIN 24.0.
Results
Job crafting was positively associated with work engagement (r=.55, p<.001) and quality of nursing services (r=.66, p<.001). Furthermore, work engagement had a mediating effect on the relationship between job crafting and quality of nursing services (Sobel test: Z=2.58, p=.010). These variables explained 45.0% of the variance in the quality of nursing services.
Conclusion
The impact of job crafting on the quality of nursing services among clinical nurses was mediated by work engagement. Therefore, to improve the quality of nursing services, it is necessary to develop an educational program to increase job crafting and work engagement.

Keyword

Nurses; Work engagement; Job crafting; Nursing services