J Korean Acad Nurs.  2019 Oct;49(5):613-630. 10.4040/jkan.2019.49.5.613.

Development of the Patient-Centered Nursing Culture Scale for Hospitals

Affiliations
  • 1Department of Nursing, Inje University, Busan, Korea. nurysh@inje.ac.kr
  • 2Institute for Health Science Research, Inje University, Busan, Korea.

Abstract

PURPOSE
This study aimed to develop a scale measuring the Patient-Centered Nursing Culture (PCNC) and provide a basic tool to improve PCNC in Korea.
METHODS
A conceptual framework and construct factors were extracted through extensive literature review and in-depth interviews with nursing professionals. In total, 59 items were derived based on the pilot survey. Data were collected from 357 nurses working at general hospitals and analyzed for verifying the reliability and validity of the scale.
RESULTS
Nine factors containing 54 items were extracted from the exploratory factor analysis to verify the construct validity. The nine factors were top management leadership, policy and procedure, education and training, middle management leadership, supportive teamwork, nursing workplace environment, professional competence, patient-centered nursing activity, and nurses' values. These items were verified by convergent, discriminant, and concurrent validity testing. The internal consistency reliability was acceptable (Cronbach's α=.96).
CONCLUSION
The developed PCNC scale is expected to be used as the tool for the development of theory and improvement of PCNC, the empirical testing for cause and effect of PCNC, the development of interventions, education and training programs for improving PCNC, and indicators for evaluation or accreditation of hospital service quality.

Keyword

Patient-Centered Nursing; Culture; Reliability and Validity; Hospitals

MeSH Terms

Accreditation
Education
Hospitals, General
Korea
Leadership
Nursing
Patient-Centered Care*
Professional Competence
Reproducibility of Results

Figure

  • Figure 1. Flow of the study.


Reference

References

1. Institute of Medicine Committee on Quality of Health Care in America. Crossing the quality chasm: A new health system for the 21st century. Washington, D.C.: National Academy Press;2001. p. 1–8.
2. Do YK, Kim JE, Lee JY, Lee HY, Cho MW, Kim EN, et al. Research Affairs of SNU & SNU R&DB Foundation. Development of patient centeredness evaluation model. Seoul: Health Insurance Review & Assessment;Service; 2015 May. Report No.: G000E70-2015-87.
3. Dabney BW, Tzeng HM. Service quality and patient-centered care. Medsurg Nursing. 2013; 22(6):359–364.
4. Small DC, Small RM. Patients first! Engaging the hearts and minds of nurses with a patient-centered practice model. The Online Journal of Issues in Nursing. 2011; 16(2):2.
Article
5. Otani K, Waterman B, Faulkner KM, Boslaugh S, Dunagan WC. How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return. Journal of Healthcare Management. 2010; 55(1):25–37. discussion38.
Article
6. Ben Natan M, Hochman O. Patient-centered care in healthcare and its implementation in nursing. International Journal of Caring Sciences. 2017; 10(1):596.
7. Kvåle K, Bondevik M. What is important for patient centred care? A qualitative study about the perceptions of patients with cancer. Scandinavian Journal of Caring Sciences. 2008; 22(4):582–589. https://doi.org/10.1111/j.1471-6712.2007.00579.x.
Article
8. Schein EH. Organizational culture and leadership: A dynamic view. San Franciso (CA): Jossey-Bass;1985. p. 1–358.
9. DeVellis RF. Scale development: Theory and applications. 3rd ed. Thousand Oaks (CA): Sage;2012. p. 73–115.
10. Hobbs JL. A dimensional analysis of patient-centered care. Nursing Research. 2009; 58(1):52–62. https://doi.org/10.1097/NNR.0b013e31818c3e79.
Article
11. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL. Through the patient’s eyes: Understanding and promoting patient-centered care. San Francisco (CA): Jossey-Bass;1993. p. 1–360.
12. Rathert C. Patient-centered care, work climates, and patient safety: An exploratory study [dissertation]. Lincoln (NE): University of Nebraska–Lincoln;2005. p. 1–149.
13. Shaller D. Patient-centered care: What does it take? [Internet]. New York: The Commonwealth Fund;c2007. [cited 2018 Feb 17]. Available from:. https://www.commonwealthfund.org/pub-lications/fund-reports/2007/oct/patient-centered-care-what-does-it-take.
14. Hunt D. QSEN competencies: A bridge to practice. Nursing Made Incredibly Easy! 2012; 10(5):1–3. https://doi.org/10.1097/01.NME.0000418040.92006.70.
15. McCormack B, McCance TV. Development of a framework for person‐centred nursing. Journal of Advanced Nursing. 2006; 56(5):472–479. https://doi.org/10.1111/j.1365-2648.2006.04042.x.
Article
16. Takase M, Teraoka S. Development of the holistic nursing competence scale. Nursing & Health Sciences. 2011; 13(4):396–403. https://doi.org/10.1111/j.1442-2018.2011.00631.x.
Article
17. Krippendorff K. Content analysis: An introduction to its methodology. 2nd ed. Thousand Oaks (CA): Sage;2004. p. 1–413.
18. Lynn MR. Determination and quantification of content validity. Nursing Research. 1986; 35(6):382–385.
Article
19. Choi CK, Kim JG. A study on the effect of leadership, organizational culture and the fitness on the organizational effectiveness -cases from Korean big 4 conglomerates-. Journal of Organization and Management. 2010; 34(4):139–167.
20. Pfeiffer Y, Manser T. Development of the German version of the hospital survey on patient safety culture: Dimensionality and psychometric properties. Safety Science. 2010; 48(10):1452–1462. https://doi.org/10.1016/j.ssci.2010.07.002.
Article
21. Lee SG. Development and psychometric evaluation of the Korean patient safety culture survey instrument for hospitals [dissertation]. Seoul: Chung-Ang University;2015. p. 1–142.
22. Kim HG. A study on the causal relationships among organizational culture, leadership, and organizational commitment. Korean Society and Public Administration. 2007; 18(2):23–49.
23. Lee JY. Effective communication for patient safety. Journal of the Korean Medical Association. 2015; 58(2):100–104. https://doi.org/10.5124/jkma.2015.58.2.100.
Article
24. Aiken LH, Patrician PA. Measuring organizational traits of hospitals: The revised nursing work index. Nursing Research. 2000; 49(3):146–153. https://doi.org/10.1097/00006199-200005000-00006.
Article
25. Lake ET. Development of the practice environment scale of the nursing work index. Research in Nursing & Health. 2002; 25(3):176–188. https://doi.org/10.1002/nur.10032.
Article
26. McCormack B, McCance T, Slater P, McCormick J, McArdle C, Dewing J. Person‐centred outcomes and cultural change. Manley K, McCormack B, Wilson V, editors. International Practice Development in Nursing and Healthcare. Oxford: Blackwell Publishing;2008. p. 189–214.
Article
Full Text Links
  • JKAN
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
Copyright © 2024 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr