J Korean Crit Care Nurs.  2018 Jun;11(2):51-62. 10.0000/jkccn.2018.11.2.51.

Factors Related to Intensive Care Unit Nurses' Patient Centered Communication Competency

• Park YS
• Oh EG

• KMID: 2416800
• DOI: http://doi.org/10.0000/jkccn.2018.11.2.51

Abstract

PURPOSE
This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors. METHOD: Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patient-centered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression.
RESULTS
The ICU nurses' mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p < .001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses.
CONCLUSION
These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses' professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.

Keyword

Intensive care units; Patient-centered nursing; Communication

MeSH Terms

Critical Care*
Emotional Intelligence
Humans
Intensive Care Units*
Jurisprudence
Mental Competency
Methods
Nursing
Organizational Culture
Patient-Centered Care
Professionalism
Tertiary Care Centers