J Korean Clin Nurs Res.  2019 Aug;25(2):120-132. 10.22650/JKCNR.2019.25.2.120.

Nurses' Perception of the Performance and Necessity of Nursing Services for Patients Engagement

• Lee TW
• Jang YS
• Ji YJ
• Do HO
• Oh KH
• Kim CK
• Chun JH
• Shin HK
• Cho MY
• Bae JI

• KMID: 2457423
• DOI: http://doi.org/10.22650/JKCNR.2019.25.2.120

Abstract

PURPOSE
This study aimed to investigate the performance of patient engagement nursing services perceived by nurses and necessity in Korea.
METHODS
This study was a descriptive research. A total of 205 nurses participated in the study. The Smart Patient Engagement Assessment Checklist was developed by the investigators to assess patient engagement nursing services performance and necessity. The data were collected using online survey. Descriptive analysis and χ² analysis were performed using SPSS 25.0 program.
RESULTS
The mean age of participants was 36.6±8.5 years and the mean working experience was 12.92±9.23 years. Seventy eight percent of participants reported that patients and family participated in care as advisors through customer's suggestion or patient satisfaction assessment. The rate of patients' and family's engagement in care as advisors was significantly higher in tertiary hospitals (χ²=28.54, p<.001). About 89% of participants communicated with patients and family to make clinical decisions with a multidisciplinary approach. The rate of communication for multidisciplinary decision making was significantly higher in tertiary hospitals (χ²=6.30, p=.012). With regards to nurses' bedside patient handoff, 22.0% of participants reported that they were performing bedside patient handoff, and there was no significant difference between type of hospitals. About discharge planning, 72.2% of participants reported utilizing discharge checklist.
CONCLUSION
Currently, patient engagement nursing services are applied partially in Korea. It seems that care protocols to be applied for patient engagement nursing services are insufficient. Therefore, patient engagement care protocols need to be developed to improve patient's health outcome and safety.

Keyword

Patient Engagement; Nursing Services; Needs Assessment

MeSH Terms

Checklist
Decision Making
Humans
Korea
Needs Assessment
Nursing Services*
Nursing*
Patient Discharge
Patient Handoff
Patient Participation
Patient Satisfaction
Research Personnel
Tertiary Care Centers