Health Commun.  2018 Dec;13(2):175-183. 10.15715/kjhcom.2018.13.2.175.

A Comparative Study on Communicatioin Competence, Nursing Professionalism, Work Environment and Job Satisfaction between Outpatient Nurses and Ward Nurses

• Kim KO
• Ko MS
• Choi EH
• Kim HJ

• KMID: 2452916
• DOI: http://doi.org/10.15715/kjhcom.2018.13.2.175

Abstract

PURPOSE
The purpose of this study was to compare communication competence, nursing professionalism, work environment and job satisfaction between outpatient nurses and ward nurses, and to identify the correlation among variables.
METHODS
The participants were 90 outpatient nurses and 98 ward nurses at the two general hospitals. Data were collected using self-administered questionnaires. Data were analyzed using descriptive statistics, χ2-test, independent t-test and Pearson's correlation coefficient.
RESULTS
There were statistically significant differences between two groups in nursing professionalism, possibilities for development, commitment to the workplace, social support from colleagues, social community at work and job satisfaction, outpatient nurses showed higher level than ward nurses except commitment to the workplace. The work environment variables and nurses' job satisfaction were mostly correlated. Job satisfaction showed significant negatively correlated with quantitative demands, emotional demands and role conflicts in both groups nurses.
CONCLUSION
These findings showed that nursing work environments were the most important factor for job satisfaction of both group nurses. Therefore, it is necessary to put efforts in improving nursing work environment and to develop diverse strategies for human resource management.

Keyword

Communication; Professionalism; Work environment; Job satisfaction

MeSH Terms

Hospitals, General
Humans
Job Satisfaction*
Mental Competency*
Nursing*
Outpatients*
Professionalism*