Korean J Occup Health Nurs.  2017 Aug;26(3):151-159. 10.5807/kjohn.2017.26.3.151.

The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers

• Lee OJ
• Park SK
• Lee MH

• KMID: 2393539
• DOI: http://doi.org/10.5807/kjohn.2017.26.3.151

Abstract

PURPOSE
The purpose of this study was to identify the effects of service orientation on the organizational commitment and management performance of public health center workers.
METHODS
A cross-sectional survey design was used. A convenience sample of 280 workers was recruited from six public health centers in J province, South Korea. Data were collected by self-report questionnaires, including general characteristics, service orientation, organizational commitment, and management performance. Data were analyzed with descriptive statistics, Pearson correlation coefficients, independent t-test, one-way ANOVA, and hierarchical regression using the SPSS 22.0 program.
RESULTS
The service orientations explained 34.1%of the variance in organizational commitment and explained 31.4% of the variance in management performance. The service orientation was a significant predictor of organizational commitment and management performance.
CONCLUSION
The results of this study suggest that better strategies for service orientations will be helpful to enhance organizational commitment and management performance in the public health center.

Keyword

Service orientation; Organizational commitment; Management performance; Public health center

MeSH Terms

Cross-Sectional Studies
Korea
Public Health*