Korean J Otorhinolaryngol-Head Neck Surg.  2017 Aug;60(8):381-389. 10.3342/kjorl-hns.2017.00108.

Determinants Analysis of Satisfaction with Supporting System for Hearing Aids

• Chang JH
• Hong CE
• Park JC
• Choi JK
• Choi HS

• KMID: 2390895
• DOI: http://doi.org/10.3342/kjorl-hns.2017.00108

Abstract

BACKGROUND AND OBJECTIVES
Hearing disability has a negative impact on the psychological condition and the quality of life of patients, as well as their daily lives. This study tries to identify the relationship between personal perception of the national supporting system for hearing aids and the satisfaction of the supporting system on the part of users, suppliers and specialists.
SUBJECTS AND METHOD
A total of seven questions were developed to identify factors that can affect the satisfaction of national supporting system for hearing aids. We surveyed hearing aids users, suppliers, and specialist; the final sample included 455 subjects.
RESULTS
Determinants of satisfaction were adequacy of accepted durability of hearing aids, accessibility to relevant information, necessity of graded financial support by type of hearing aids, necessity of supporting repair cost and necessity of graded financial support by kind of disability rating. According to the results of multiple logistic regression analysis, subjects who answered that accepted durability of hearing aids [odd ratio (OR): 2.03, confidence interval (CI): 1.14-3.60] and accessibility to information (OR: 4.82, CI: 2.65-8.78) were proper showed tendency to be satisfied with support system for hearing aids. The subjects who answered that graded financial support by kind of hearing aids (OR: 1.98, CI: 1.10-3.59) and graded financial support by kind of disability rating (OR: 1.91 CI: 1.07-3.42) were necessary showed tendency to satisfy with support system for hearing aids.
CONCLUSION
In order to enhance satisfaction in stakeholder perceptions of supporting system for hearing aids, the system needs provide users with better access to relevant information and help in the use and management of the hearing-aid device.

Keyword

Hearing aids; Hearing impairment; Insurance coverage; Personal satisfaction.

MeSH Terms

Financial Support
Hearing Aids*
Hearing Loss
Hearing*
Humans
Insurance Coverage
Logistic Models
Methods
Quality of Life
Specialization