Korean J Occup Health Nurs.  2016 Feb;25(1):75-82. 10.5807/kjohn.2016.25.1.75.

Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers

• Choi H
• Ha Y
• Yang S

• KMID: 2270673
• DOI: http://doi.org/10.5807/kjohn.2016.25.1.75

Abstract

PURPOSE
The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed.
METHODS
One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with Scheffe test, and stepwise multiple regression.
RESULTS
Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees' burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy.
CONCLUSION
Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout.

Keyword

Emotional labor; Burnout; Self efficacy

MeSH Terms

Cross-Sectional Studies
Health Personnel
Humans
Public Health*
Self Efficacy*