The Mediating and Moderating Effect of Professional Self-concept in Relationship between Emotional Labor and Burnout of Organ Transplantation Coordinators

Yang, Ya Ki; You, Hye Sook

Abstract

PURPOSE
To determine the mediating as well as moderating effect on both the emotional labor and burnout of professional self-concept perspective organ transplantation coordinators (OTC)'.
METHODS
A self-report questionnaire was collected from 86 OTCs nationwide. The data were analyzed using t-test, ANOVA, Scheffe' test, Pearson' Correlation Coefficients, AMOS 20.0, and multiple regression.
RESULTS
For effects of professional self-concept on emotional labor and burnout, higher emotional labor was related to higher burnout. When professional self-concept was mediated, emotional labor had a greater effect on burnout however, a partial mediating effect was detected. From the regression analysis with the independent variables of emotional labor (A) and professional self-concept (B), adding relation of both variables (AxB) increased the explained variance to 56.3% (p<.05). It was confirmed that professional self-concept had a moderating effect on emotional labor and burnout.
CONCLUSION
The results of this study indicate that, when professional self-concept was mediated emotional labor of an OTC decreased, and burnout decreased when professional self-concept was high. Also, by controlling professional self-concept, emotional labor and burnout decreased. Therefore, it's necessary to map out the environment and develop strategies to reduce emotional labor and burnout in organ transplantation coordinators.