Korean J Occup Health Nurs.  2011 May;20(1):55-64.

Comparison of Emotional Labor and Job Stress of Hospital Nursing Staff

• Han SJ
• Yoon OS
• Kwon MS
• Song MS

Abstract

PURPOSE
This study was to investigate the relationship between the level of emotional labor and occupational job stress of hospital nursing staff.
METHODS
The survey was conducted from Mar. to Oct. 2009 to collect data from clinical nurses (N=496).
RESULTS
The study showed that nurses without religion and those working in big-sized hospitals had higher scores in emotional labor, and those of 26~30 years old felt the highest stress in the occupational role. The same applied to the married, more work experienced, atheist and those working in big-sized hospitals. Unmarried, under educated nurses with less work experience working in the big-sized hospitals showed higher scores in personal strain. The scores of the personal resources depended on religion, work experience, marital status and position of their jobs. Emotional labor was positively correlated with an occupational role and personal strain, respectively, but the emotional labor, occupational role and personal strain were negatively correlated with personal resources respectively.
CONCLUSION
Intervention program is required to reduce overload of nurse's role and to relieve physical and psychological strains of the under-30-age-group. Also, social support and rational/cognitive coping must be reinforced.

Keyword

Emotional labor; Job stress; Hospital nursing staff

MeSH Terms

Humans
Marital Status
Nurse's Role
Nursing Staff, Hospital
Single Person
Sprains and Strains