Korean J Community Nutr.  2011 Dec;16(6):782-793. 10.5720/kjcn.2011.16.6.782.

The Antecedents of Coffee Satisfaction by Lifestyle Segments for Korean and Chinese University Students in Korea

Affiliations
  • 1Department of Nutrition Services, Gangnam Severance Hospital, Yonsei University College of Medicine, Seoul, Korea.
  • 2Graduate School of Education, The Catholic University of Korea, Bucheon, Korea.
  • 3Department of Food and Nutrition, Sangji University, Wonju, Korea. hy1317@sangji.ac.kr

Abstract

The purposes of this study were to classify university students by their lifestyle and to investigate the relationships between lifestyle and coffee satisfaction. The survey had been undertaken for 360 Korean and Chinese university students in Daejeon from November to December 2009. A total of 242 usable questionnaires were received with 67.2% response rate. The statistical analysis was performed by the SPSS 18.0 package program. Lifestyles of subjects, based on AIO (Activities, Interests, Opinions) method and factor analysis, were segmented into 2 groups of "outgoing activity" (n = 137) and "introverted devotion" (n = 105). "Outgoing activity" group exhibited highly health-oriented (p < 0.001) and convenience-oriented (p < 0.001) characteristics, but "introverted devotion" group showed highly goal-oriented (p < 0.01) and safety-oriented (p < 0.01) features. Comparing to "introverted devotion" group, "outgoing activity" group showed higher intake of coffee (p < 0.01) and more expense for beverage (p < 0.01). Three factors were extracted from 15 coffee quality attributes by factor analysis; "fundamentals", "supplement" and "inducement". These factors were positively correlated with coffee satisfaction according to lifestyle groups (p < 0.01). For "outgoing activity" group, 'fundamentals' was independent factor for satisfaction on coffee in coffee house (beta = 0.268, p < 0.05) and canned or bottled coffee (beta = 0.314, p < 0.01), and "supplement" was independent factor for satisfaction on coffee in vending machine (beta = 0.235, p < 0.05). For "introverted devotion" group, "inducement" was independent factor for satisfaction on coffee in vending machine (beta = 0.238, p < 0.001). These results provide an understanding for lifestyles of coffee consumers and give an insight into differentiated marketing plans for coffee industry.

Keyword

coffee; lifestyle; satisfaction; university students

MeSH Terms

Asian Continental Ancestry Group
Beverages
Coffee
Humans
Korea
Life Style
Marketing
Surveys and Questionnaires
Coffee

Cited by  1 articles

Dietary habits score, nutrients intake and dietary quality related to coffee consumption of college students in Incheon*
Yun Ju Lee, Jeong Soon You, Kyung Ja Chang
J Nutr Health. 2013;46(6):560-572.    doi: 10.4163/jnh.2013.46.6.560.


Reference

Ahn JA., Shin MH. 2005. A study on the lifestyle typology and the relationship between lifestyle and purchasing behavior of university students in Korea. Korean J Advert Public Relations. 7(1):177–209.
Anderson WT., Golden I. 1984. Life-style and psychographics: A critical review and recommendation. In: Kinnear T eds. Advances in consumer research, XI, Association for Consumer Research, Ann Arbor, MI, pp.405–411.
Baek JA., Seo WS. 2007. A study on the differentiation of marketing strategies for family restaurants by life style: With a focus on marketing mix 7P's. Hotel Manag Res. 16(1):19–40.
Berry D. 2004. In pursuit of wellness. Dairy Foods. 105:34–38. Bojanic DC, Rodney WB (1995): Segmenting the market for winter vacation. J Travel Tourism Mark 4. (4):): 85-95.
Buckley M., Cowan C., McCarthy M. 2007. The convenience food market in Great Britain: Convenience Food Lifestyle (CFL) segments. Appetite. 49(3):600–617.
Article
Chaiy SI. 1992. Systematic analysis of Korean life style. J Consum Stud. 3(1):46–63.
Choi JO. 2000. The current analysis of consumer behaviors using the coffee vending machine. MS thesis, Andong University, p.39.
Crawford-Welch S. 1991. Market segmentation in the hospitality industry. J Hospitality Tourism Res. 14(2):295–308.
Article
De Boer M., McCarthy M., Cowan C., Ryan I. 2004. The influence of lifestyle characteristics and beliefs about convenience food on the demand for convenience foods in the Irish market. Food Qual Prefer. 15(2):155–165.
Article
Ha TS., Park MH., Choi YS., Sho SH. 1999. A study on beverage consumption pattern associated with food and nutrient intakes of college students. J Korean Diet Assoc. 5(1):21–28.
Han ES., Rho SN. 2004. An analysis of consumption and preferences of the Korean traditional drinks by women in different age groups. J East Asian Soc Dietary Life. 14(5):397–406.
Jin YH. 1999. A study on the present condition of the coffee and vision of 21C in Korea. Korean J Culinary Res. 5(2):3–28.
Jung YW. 2006a. A study on the factors of customer satisfaction and customer loyalty in coffee houses. Korean J Culinary Res. 12(4):1–17.
Jung YW. 2006b. A study on the positioning strategy of coffee house. Hotel Management Res. 15(1):269–289.
Kang SU., Na YS. 2004. The analysis toward consumption state, import and export in the world coffee market: The case of Korea, U.S.A., Japan market. Korean J Culinary Res. 10(3):65–82.
Kang SY. 2007. Coffee: Trends in 2006 and forecasting 2007. Food Industry. 195(1):37–45.
Kaynak E., Kara A. 1996. Consumer life-style and ethnocentrism: A comparative study in Kyrgyzstan and Azarbaijan. Proceedings of 49th Esomar Congress, pp.577–596.
Ki MO., Lee DI. 2008. Influence of perceived quality and brand image on the perceived value and loyalty in specialty coffee shop: Moderating role of the consumer knowledge. J Foodserv Manag. 11(3):49–72.
Kim HB., Cho SE. 2007. Impacts of consumer's lifestyle on the choice attributes of beer. J Tourism Leisure. 19(3):187–204.
Kim HB., Huh C. 1997. An empirical study on the impacts of life style on the customers' choice behavior of restaurants. Korea Mark Rev. 12(1):27–47.
Kim HB., Lee JW., Ro YJ. 2007. Impacts of choice attributes on customer loyalty in the coffee-shop restaurant. J Foodserv Manag. 10(4):237–252.
Kim HC., Won YE., Lee JE. 2010. An analysis of coffee shop selection attributes by food lifestyle types among Korean office workers. J Tourism Sci. 34(7):187–205.
Kim HJ. 2004. The survey of beverage preference and sales trends. MS thesis, Sookmyung Women's University, pp.8–9.
Kim HY., Chung HK., Lee HY. 2011. Korean and Chinese university students' importance and performance analysis for quality attributes by coffee type in Daejeon. Korean J Community Nutr. 16(4):511–524.
Article
Kim MG. 1994. A study on interrelationship between life style and moviegoing behavior. MS thesis, Yonsei University, pp.38–40. pp. 66-73.
Kim SB. 1996. A study on customer's attitude and lifestyle according to retailing store: Based on coffee shops analysis. MS thesis, Yonsei University, pp.27–42. pp. 76-83.
Kim SS., Kim BK., Park JO. 2006. Identification of selection attributions and assessment of brand equity of take-out coffee shops using conjoint analysis. J Foodserv Manag. 9(4):49–69.
Kim WS., Oh KN., Lee YH., Cho KO. 2002. Marketing strategy for service quality improvement of specialty Starbucks coffeeshop: A case study. J Foodserv Manag. 5(1):3–22.
Kim YK., Kim JY. 2009. A study on the lifestyles of wine consumers in relationship with wine selections attributes, values and satisfaction. Korean J Tourism Res. 23(4):239–258.
Kim YO. 2003. A study on the choice attributes and customer satisfaction of a take-out coffee shop. Korean J Culinary Res. 9(3):141–154.
Ko JY., Seo HJ. 2009. A study on the selection attribute of coffee consumer's. Hotel Resort Res. 8(2):23–41.
Korea Centers for Disease Control and Prevention. 2008. The forth Korea National Health and Nutrition Examination Survey (KNHANES). Seoul, p.127, p.143.
Kucukemiroglu O. 1997. Market segmentation by using consumer lifestyle dimensions and ethnocentrism. European J Mark 33(5/6):. 470–487.
Lazer W. 1963. Life style concepts and marketing. In: Greyser S eds. Toward scientific marketing, American Marketing Association, Chicago, pp.130–139.
Lee EY., Lee SB. 2011. An exploratory study about selection attribute of franchised coffee house through AHP. Hotel Manag Res. 20(4):183–200.
Lee HY., Kim HY. 2006. University students' attitudes and interests for ethnic food. Korean J Food Culture. 21(5):463–472.
Lee WI., Seo YJ. 1999. The life-style segmentation of hotel guests: A focus on the domestic guests' patronizing behavior of hotel F/B facilities. J Tourism Policy. 5(1):243–259.
Lee YN., Kim YJ. 2009. Differences in purchase behavior and choice attributes according to characteristics of specialty coffee shop customers. J East Asian Soc Dietary Life. 19(2):265–277.
Mitchman R. 1991. Lifestyle market segmentation, Praeger, NY Moon BY, Lee KH, Moon HY (2011): Relationship between the lifestyle and leisure activity types of the Chinese students. J Tourism Leisure. 23(6):39–57.
Moon SJ., Choi HK., Joung SH. 1999. An analysis of health and economic status of the urban elderly according to their lifestyles. J Korea Home Econom Assoc. 37(7):127–141.
Muller CC., Inman C. 1994. The geodemographics of restaurant development. Cornell Hotel Restaur Adm Q. 35(3):88–95.
Article
Nijmeijer M., Warsley A., Astill B. 2004. An exploration of the relationships between food lifestyle and vegetable consumption. Br Food J. 106(7):520–533.
Article
Park KH., Yoon JH. 2006. Coffee SERV: Multiple-item scale for measuring service quality of specialty coffee shop. J Foodserv Manag. 10(2):249–265.
Park MK. 2000. Using customer survey data to develop marketing strategies in faculty foodservice. MS thesis, Yonsei University, p.20, pp.58–64. pp. 124-128.
Pizam A., Calantone R. 1987. Beyond psychographics: Values as diterminants of tourist behavior. Int J Hospitality Manag. 6(3):177–181.
Shin DS. 2006. The effects of the service recovery justice on customer satisfaction, trust and the intention to reuse in the family restaurant: Focused on life style. J Korea Serv Manag Soc. 7(4):29–57.
Shin SY., Chung LN. 2007a. Analysis of customer perception for quality attributes according to consumers' coffee consumption types. Korea J Food Culture. 22(6):748–756.
Shin SY., Chung LN. 2007b. The preference and frequency of beverages related to health factor in university students. Korea J Food Culture. 22(4):420–433.
Sohn IN., Kim YS. 2008. Research on the dining-out behavior of Cheong-Ju undergraduates by food-related lifestyle. J Korea Contents Assoc. 8(11):347–351.
Article
Sohn KH., Lee MJ., Min SH., Lee HJ. 2000. A study on the factors affecting the consumption of coffee and tea among female in Seoul. Korea J Food Culture. 15(5):398–412.
The Chosunilbo. 2011. Private colleges lure poorly qualified Chinese students. Available from. http://news.chosun.com/site/data/html_dir/2011/04/04/2011040400188.html. [cited 2011 October 20].
Wells W., Tigert D. 1977. Activities, interests, and opinions. J Advert Res. 11(4):27–35.
Winter FW. 1984. Market segmentation: A tactical approach. Bus Horiz Jan-Feb:. 57–63.
Wycherley A., McCarthy M., Cowan C. 2008. Speciality food orientation of food related lifestyle (FRL) segments in Great Britain. Food Qual Prefer. 19(5):498–510.
Article
Yoo DR. 2009. A study on consumer characteristics in foodservice according to university students' lifestyles: A focus on Daegu·Gyeongbuk province. Korean J Food Culture. 24(2):172–180.
Yoon TH. 2005. The causal relationship between consumers' lifestyle and motivation, satisfaction of attributes at fast-food restaurant: Focused on college students eastern area of Kangwon province. Korean J Food Cookery Sci. 21(6):867–876.
Yoon TH. 2006. The influence of eating-out information search methods on satisfaction at fast-food restaurants according to college student's lifestyle. Korean J Food Culture. 21(4):375–380.
Yua H., Fang W. 2009. Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market. Total Qual Manag. 20(11):1273–1285.
Full Text Links
  • KJCN
Actions
Cited
CITED
export Copy
Close
Share
  • Twitter
  • Facebook
Similar articles
Copyright © 2024 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr