J Korean Crit Care Nurs.  2024 Oct;17(3):76-86. 10.34250/jkccn.2024.17.3.76.

Analysis of Factors Affecting the Inpatient Satisfaction in Integrated Nursing Care Service Wards using a Healthcare Service Survey Database

• Cho YS
• Hong J

• KMID: 2560213
• DOI: http://doi.org/10.34250/jkccn.2024.17.3.76

Abstract

Purpose
: In this study, we aimed to identify factors influencing the inpatient satisfaction in integrated nursing care service wards.
Methods
: Using data from the 2020 and 2021 healthcare service experience surveys conducted by the Ministry of Health and Welfare, this study analyzed a weighted sample of 416,020 participants using descriptive statistics, pairedt-test, Pearson’s correlation, and multiple linear regression analyses.
Results
: Inpatient satisfaction in integrated nursing care service wards was most significantly affected by the experiences with nursing services and perceived health status, followed by experiences with doctor services, length of hospitalization, age, experiences with medical institution services, education level, gender, presence of chronic diseases, type of hospital, and occupation. Most significant positive impacts were associated with experiences with nursing and doctor services, especially in general hospitals and high-level facilities, among males and elderly patients ＞ 60 years old. In contrast, high education level, presence of chronic diseases, and unemployment were associated with low inpatient satisfaction.
Conclusion
: Effective programs and guidelines must be developed and implemented to expand and promote the integrated nursing care and medical services and overall utilization of healthcare institutions, with a special focus on person-centered care.

Keyword

Nursing services, Nursing care, Patient satisfaction, Delivery of health care; 의료서비스, 간호, 간호 서비스, 환자 만족