Health Commun.  2023 Dec;18(2):125-133. 10.15715/kjhcom.2023.18.2.125.

The Method for Patient-centered Medical Communication(2): Focusing on the Doctor’s Expression of Respect for the Patient

• Jo MH

• KMID: 2552984
• DOI: http://doi.org/10.15715/kjhcom.2023.18.2.125

Abstract

Purpose
: The purpose of this study is to examine patient-centered medical communication strategies, focusing on doctors’ expression of respect for patients in patient interviews.
Methods
: A perception experiment was conducted on 18 adult male and female who experienced patient interviews within 6 months. For the data, actual patient interview conversations recorded from July 2022 to December 2022 were used. After judging the degree of respect on a Likert scale, the reason was described.
Results
: The content factor is the most important in evaluating respect. This is a characteristic that occurs in both male and female. It is important to easily explain the patient’s medical condition and to coordinate the treatment stage. Respect should be expressed through honorifics and response expressions. It is important to give time and consult to make medical decisions carefully. Make eye contact, concentrate, listen, and respond appropriately.
Conclusion
: While kindness is a characteristic of revealing affectionate through non-verbal elements, respect can be said to reveal through verbal expressions that doctors perceive patients as cooperative partners.

Keyword

Patient-centered medical communication; expression of respect; Verbal elements; Non-verbal elements