J Korean Acad Nurs Adm.  2023 Jun;29(3):288-297. 10.11111/jkana.2023.29.3.288.

The Impact of Patient-centered Care on the Patient Experience according to Patients in a Tertiary Hospital

• Kim J
• Kim M

• KMID: 2549365
• DOI: http://doi.org/10.11111/jkana.2023.29.3.288

Abstract

Purpose
The purpose of this study was to investigate the relationship between patient-centered care and the patient experience according to inpatients. Additionally, the effect of patient-centered care on the patient experience was explored.
Methods
Using a structured-questionnaire, data were collected from 147 inpatients in a tertiary care hospital for the period October 12-24, 2021. Data were analyzed using descriptive statistics, a t-test, ANOVA, Scheffé’s test, Pearson’s correlation coefficients, and a multiple linear regression using SPSS/WIN 26.0.
Results
Patient-centered care was positively correlated with the patient experience (r=.66, p<.001), and patient-centered care was found to be a variable affecting the patient experience. Further, explanatory power was assessed at 43%.
Conclusion
The results of this study indicate that the provision of individualized care must reflect patient-centered care to ensure a positive patient experience, and nurses should not only perform interventions through medication or nursing processes, but also by listening to and interacting with patients based on their needs.

Keyword

Inpatients; Patient-centered care; Patient experience