J Korean Neuropsychiatr Assoc.  2021 Nov;60(4):366-378. 10.4306/jknpa.2021.60.4.366.

Satisfaction Survey of Telemedicine Services for the Patients With Dementia in the Vulnerable Area for Medical Service

• Kim SM
• Jhoo JHJ
• Byeon G
• Jeong S
• Kim YM
• Lee K

• KMID: 2523082
• DOI: http://doi.org/10.4306/jknpa.2021.60.4.366

Abstract

Objectives
To assess the satisfaction of dementia patients with telemedicine services. Underlying factors were extracted from a satisfaction dataset, and possible associations among factors were investigated to determine their statistical relevances.
Methods
A survey was conducted using a questionnaire to determine satisfaction with telemedicine services of patients with dementia in 9 public health centers and 5 designated hospitals in 8 provinces in Gangwon-do from 20 July 2020 to 31 October 2020. Four hundred and ninety-seven users responded to the survey. Factor analysis was performed on survey data and multiple linear regression was used to extract relevant factors.
Results
The percentage of subjects satisfied with telemedicine services was 78.8%. Thirty-five items of the satisfaction survey indicated that the five factors, that is, necessity (Cronbach’s α 0.952), satisfaction (Cronbach’s α 0.929), medical system reliability (Cronbach’s α 0.924), medical staff reliability (Cronbach’s α 0.924), and geographic vulnerability (Cronbach’s α 0.922), were related to satisfaction with telemedicine services, and that of these, geographic vulnerability was most associated with the need for telemedicine services.
Conclusion
This study shows that dementia patients with experience of telemedicine services were generally satisfied with treatment. Despite its limitations, the satisfaction survey was found to provide a reliable and valid scale for assessing user satisfaction.

Keyword

Telemedicine; Dementia; User satisfaction survey; Exploratory factor analysis