J Dent Hyg Sci.  2021 Jun;21(2):79-85. 10.17135/jdhs.2021.21.2.79.

Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists

• Kim SM
• Kim YI

• KMID: 2516931
• DOI: http://doi.org/10.17135/jdhs.2021.21.2.79

Abstract

Background
This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance.
Methods
This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study.
Results
In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant.
Conclusion
In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.

Keyword

Compassion competence; Dental hygienists; Dental hygiene performance; Emotional labor