J Korean Acad Nurs Adm.  2019 Dec;25(5):424-436. 10.11111/jkana.2019.25.5.424.

Experience of Hospital Administrative Nurses' Work Adjustment

• Lee HJ
• Ha JH
• Jung YS
• Yun J

• KMID: 2466930
• DOI: http://doi.org/10.11111/jkana.2019.25.5.424

Abstract

PURPOSE
This study was aimed to explore the work experience of nurses who transitioned from the patient nursing department to administrative departments.
METHODS
The participants were 11 nurses who had worked in departments of human resources, education and training, medical insurance review, information technology, and quality improvement. Data were collected through in-depth individual interviews done between December 2017 and July 2018 and were analyzed in terms of Giorgi's phenomenological methodology. The research question was "˜What kind of experience did you have as you transition to a new role from a nurse to a hospital administrative nurse? What are the challenges in carrying out a new role? How do you overcome obstacles and adjust to being a hospital administrative nurse?'
RESULTS
The main essence of the administrative nurses' work adjustment experience is represented by six components; 1) Beginning of a new challenge in conflict, 2) Running into barriers, 3) Struggling to take root, 4) Recognizing changes in the hospital, 5) Gradually adjusting to change, 6) Becoming a proficient hospital administrative nurse.
CONCLUSION
Based on these findings, it is essential to create systems that enable administrative nurses to adjust to their work without confusion, and continuously develop programs to enhance their competence.

Keyword

Experience; Hospitals; Nurses; Qualitative research; Work

MeSH Terms

Education
Humans
Insurance
Mental Competency
Nursing
Qualitative Research
Quality Improvement
Running

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