J Korean Acad Fundam Nurs.  2019 May;26(2):127-135. 10.7739/jkafn.2019.26.2.127.

Effects of Facilitative Nurse-Patient Interaction using an Informational Leaflet on Emergency Care

• Kim H
• Kang HY

• KMID: 2449356
• DOI: http://doi.org/10.7739/jkafn.2019.26.2.127

Abstract

PURPOSE
The purpose of this study was to develop an informational leaflet on emergency care and to explore effects of facilitative nurse-patient interaction behavior using an informational leaflet on patient satisfaction with nurse-patient interaction behavior, patient anxiety, and patient satisfaction with use of emergency care.
METHODS
This study was a quasi-experimental study that applied a nonequivalent control-group posttest-only design. The participants were 81 patients who visited the emergency department of a hospital in Korea; the experimental group (n=40) received facilitative nurse-patient interaction behavior using an informational leaflet, and the control group (n=41) received care under routine protocols without an information leaflet. The effects of the two groups were analyzed using an independent t-test with SPSS computer program.
RESULTS
Patient satisfaction with nurse-patient interaction behavior and use of emergency care in the experimental group were significantly higher than in the control group. Patient anxiety related to using emergency care in the experimental group was significantly lower than the control group.
CONCLUSION
Therefore, facilitative nurse-patient interaction behavior using an informational leaflet to the patient may be useful interventions that are easily implemented by nurses in emergency settings.

Keyword

Nurse-patient relations; Emergency nursing; Patient satisfaction; Anxiety

MeSH Terms

Anxiety
Emergencies*
Emergency Medical Services*
Emergency Nursing
Emergency Service, Hospital
Humans
Korea
Non-Randomized Controlled Trials as Topic
Nurse-Patient Relations
Patient Satisfaction