J Korean Clin Nurs Res.  2017 Dec;23(3):302-311. 10.22650/JKCNR.2017.23.3.302.

Factors Influencing Quality of Nursing Service among Clinical Nurses: Focused on Resilience and Nursing Organizational Culture

Affiliations
  • 1Nursing Director, Department of Nursing, Chonnam National University Hospital, Korea.
  • 2Assistant Professor, College of Nursing, Chonnam National University, Korea.
  • 3Team Manager, Department of Nursing, Chonnam National University Hospital, Korea.
  • 4Head Nurse, Department of Nursing, Chonnam National University Hospital, Korea.
  • 5Doctoral Student, College of Nursing, Chonnam National University, Korea.
  • 6Associate Professor, Seoul Women's College of Nursing, Korea. hyy2115@hanmail.net

Abstract

PURPOSE
The purpose of this study was to examine nursing organizational culture and resilience and their effects on quality of nursing service.
METHODS
A cross-sectional study was conducted. A convenience sampling method was used to collect data from 199 participants who worked in a tertiary hospital in G city. Demographic and work related variables, quality of nursing service, resilience, and nursing organizational culture were measured using validated self-report questionnaires.
RESULTS
All of the participants were women and the majority were staff nurses and single. A statistically significant difference in quality of nursing service was found for age, marital status, educational level, clinical career, position and perceived health status. Age, educational level, clinical career, position, resilience, innovation-oriented culture, relation-oriented culture, and hierarchy-oriented culture were significant predictors of quality of nursing service, explaining 47% of total variance. Among the predictors, resilience was the strongest predictor, followed by innovation-oriented culture, and hierarchy-oriented culture.
CONCLUSION
Findings indicate that quality of nursing service can be improved by raising individual nurse's resilience and advancing nursing organizational culture. Considering the identified factors, researchers and administrators need to develop and provide clinical nurses with a variety of programs to improve the quality of their nursing service.

Keyword

Nurses; Nursing Services; Resilience; Organizational Culture

MeSH Terms

Administrative Personnel
Cross-Sectional Studies
Female
Humans
Marital Status
Methods
Nursing Services*
Nursing*
Organizational Culture*
Tertiary Care Centers
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