J Korean Crit Care Nurs.  2017 Oct;10(3):9-18. 10.0000/jkccn.2017.10.3.9.

Comparison of Nurses' Job Satisfaction, Patients' Satisfaction and Direct Nursing Time according to the Change in Grade of the Nursing Management Fee

Affiliations
  • 1Nurse Manager, Inje University Haeundae Paik Hospital, Busan, Korea.
  • 2Doctoral Candidate, Yonsei University, Seoul, Korea.
  • 3Professor, Department of Nursing, Institute of Health Science, Inje University, Busan, Korea. lym312@inje.ac.kr

Abstract

PURPOSE
This study aimed to identify nurses' job satisfaction, patients' satisfaction, and direct nursing time according to the change in grade of nursing management fee.
METHODS
Descriptive design was used in this study. Nurses (n = 200) and patients (n = 200) were recruited from one university hospital in Busan. Four aspects were measured: direct nursing time, overtime, nurses' job satisfaction, and patients' satisfaction. Data were analyzed using descriptive statistics, χ2-tests, and t-tests.
RESULTS
There was a significant difference in patient satisfaction (t = -2.09, p = .038) and direct nursing time (t = -4.77, p < .001) when the nurse staffing grade was changed from the level two to the level one.
CONCLUSION
The findings from this study showed that a higher nurse-to-patient ratio can provide a greater amount of direct nursing time for individual patients and increase patient satisfaction.

Keyword

Inpatient nursing fees; Nursing staff; Job satisfaction; Patients' satisfaction; Nursing care activity

MeSH Terms

Busan
Fees and Charges*
Humans
Job Satisfaction*
Nursing Staff
Nursing*
Patient Satisfaction
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