J Korean Acad Nurs Adm.  2017 Jun;23(3):323-335. 10.11111/jkana.2017.23.3.323.

Influence of Verbal Abuse on Job Stress for Special Unit Nurses and General Ward Nurses in General Hospitals

• Kim YO
• Yi YJ

• KMID: 2386845
• DOI: http://doi.org/10.11111/jkana.2017.23.3.323

Abstract

PURPOSE
It is expected that there will be a difference in job stress between special unit (operating room, anesthesia room) nurses and general ward nurses in general hospitals, but factors influencing job stress have not been examined. This study reports on research to examine the sources of verbal abuse in the workplace.
METHODS
Participants were 243 nurses (special unit 112, general ward 132) working in a hospital in I city. Data collection period was March 18 to March 25, 2016 and questionnaires were used to collect data. Comparison of differences in influence of verbal abuse on job stress between special unit and general ward nurses was analyzed with multiple hierarchical regression.
RESULTS
In special unit nurses, verbal abuse from doctors and/or nurses influenced their job stress (Adj. R²=.545). In general ward nurses, verbal abuse from patients and/or care-givers influenced their job stress (Adj. R²=.241).
CONCLUSION
Findings indicate a need to campaign for increase respect among nurse-doctor, nurse-nurse, and nurse-patients/care givers because verbal abuse from doctors, nurses, and patients/care-givers causes negative attitudes in nurses. General ward nurses in particular should provide sufficient explanation to patients about nursing services because verbal abuse from patients/care-givers is related to their complaints about nursing care.

Keyword

Nurses; Verbal abuse; Job stress

MeSH Terms

Anesthesia
Data Collection
Hospitals, General*
Humans
Nursing Care
Nursing Services
Patients' Rooms*

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